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Associate Information Systems Officer

vor 4 Monaten

Wien, Österreich United Nations Vollzeit

This position is located in the Solutions Transformation (ST) Team in the Software Products for Member States Unit (SPMS), Digital Transformation and Solutions (DTS), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV)/ United Nations Office on Drugs and Crime (UNODC), in Vienna (Austria). The incumbent will work under the direct supervision of the Computer Information Systems Officer (Software Project Manager), Solutions Transformation (ST) Team, Software Products for Member States (SPMS), and the overall guidance of the Chief of the Information Technology Service (ITS).

**Responsibilities**:
The incumbent will substantively contribute to the implementation and configuration as well as development of software provided by SPMS, including the provision of training and support to the Member States. This will include training sessions in West Africa, and other regions of the world, first and second-level support in operation, roll-out and deployments. Within assigned authority, the incumbent will perform the following specific duties:

- Provide substantive support in the implementation of.Net framework based software and other technical systems and software solutions for Member States.
- Prepare training materials, design training courses, scenarios, data as may be needed, and conduct technical presentations.
- Provide first and second level support for Application systems deployed in Member States.
- Participate in software configuration by identifying and documenting the scope of the product underway and enabling communication of these to relevant stakeholders.
- As may be needed, assist in providing development work and technical advice and ensure compliance with the established development procedures. Ensure compliance with requirements and UNODC standard policies, guidelines and procedures for software development.
- Ensure involvement in product demonstrations, scoping of projects and developing proposals.
- Proactively keep all channels of communication with clients open. Communicate with clients on relevant Virtual Community platforms.
- Handle client complaints or major incidents effectively. Investigate and solve clients' problems and bring to the attention of the Support Team. Keep accurate records of discussions and correspondence with customers using SPMS project management tools.
- Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
- Analyse statistics or other data to determine the level of customer service provided.
- Produce social media management and advocacy as may be needed, including publishing frequent media material, infographics and client outreach content on various platforms including the UN platforms.
- Contribute to the collection and analysis of data as well as identification of trends or patterns and provide draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting.
- Perform any other work-related tasks, as required

Competencies
- Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
- Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Job - Specific Qualification
Certification in Prince 2 or PMP project management frameworks is desirable.

Successful completion of both degree and non-degree programmes in data analytics, business analytics or data science programmes is desirable.

Work Experience
A minimum of two years of progressively responsible professional experience in IT Software Projects management/delivery and software programming OR the successful completion of the Young Professionals Programme Examination (YPP), the United Nations National Competitive Recruitment Examination (NCRE) or the General Service to Professional Examination (G to P) is required.

Experience in Fintech, Regtech is desirable.

Experience in combatting financial crime with technology in the areas of Anti-Money Laundering (AML)/Combating the Financing of Terrorism (CFT) is desirable.

Work experienc