Information Systems Assistant

vor 2 Wochen

Wien, Österreich United Nations Vollzeit

This position is located within the United Nations Office of Counter-Terrorism, Special Projects and Innovation Branch, Countering Terrorist Travel Section, Vienna API/PNR Team, in Vienna. The incumbent reports to a Senior Information Systems Officer.

This position will support the API/PNR project led by the United Nations Office of Counter-Terrorism (UNOCT). The project aims at building capacity of Member States to Prevent, Detect and Investigate Terrorist Offences and Related Travel by Using Advance Passenger Information (API) and Passenger Name Record (PNR) Data. The API/PNR project has four implementing partners: Office of Information and Communications Technology (OICT), Counter-Terrorism Committee Executive Directorate (CTED), the United Nations Office on Drugs and Crime (UNODC), and International Civil Aviation Organization (ICAO).

**Responsibilities**:
Within delegated authority, the Information Systems Assistant will be responsible for the following duties:

- Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
- Records and manages best practice resolutions for self-service knowledge base.
- Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.
- Provides guidance to new/junior staff.
- Performs other duties as assigned.

Competencies
- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education
High school diploma or equivalent is required.

Job - Specific Qualification
ITIL Foundation Certified is desirable.

Work Experience
A minimum of 7 years of relevant technical experience in information systems analysis and programming, systems support, administration and maintenance, software development, technical writing or related area is required.

Working knowledge of Microsoft Azure IAAS services is required, including virtualization, networking, storage, monitoring and disaster recovery

A working knowledge of Ms SQL, MariaDB, Elasticsearch cluster or Kibana and the ability to design databases is required

A working knowledge of Active directory, ADFS, DNS, Windows Servers or Linux is required.

Experience working in a large multi-cultural, international, non-profit organization is desirable.

Proven work experience as a DevOps (Azure)Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role is desirable

Knowledge on ITIL, ITSM framework, Incident Management, Problem Management, Change Management and Administration of Ticketing/Monitoring tools (JIRA, Remedy, New Relic etc.) is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (both oral and written) is required. Knowledge of another official United Nations language is an advantage.

Assessment

Special Notice

United Nations Considerations

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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