Customer Support Representative
vor 3 Wochen
Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?
At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.
We are already a trusted partner of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team
We are looking for a Customer Support Representative in our Customer Success team to join us on this exciting journey
Tasks
As our Customer Support Representative at Prewave, you will
- Troubleshoot technical issues and provide effective solutions
- Document and track customer interactions and resolutions accurately
- Collaborate with the technical team to escalate and resolve complex issues
- Educate customers on product features and best practices
- Contribute to knowledge base articles and support documentation
**Requirements**:
Must haves
- Demonstrated experience in customer support or similar role
- Familiarity with SaaS platforms and basic technical understanding
- Experience working with Excel, including formulas and other functionalities
- Ability to multitask and prioritise workload effectively
- Strong problem-solving and critical-thinking abilities
- Empathy and patience in dealing with customer inquiries
- Excellent skills in English and German, both written and spoken
Bonus points for
- Proficiency in additional languages besides English.
- Experience in remote customer support.
- Certification in customer service or related field
- Familiarity with CRM systems for managing customer interactions
**Benefits**:
- An extensive compensation package: According to our collective agreement, the minimum salary for this role is EUR 2,396 gross per month, however the higher packages are likely based on your qualifications and experience.
- A dynamic team in an open and inclusive work atmosphere: As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re dedicated to building teams with a wide variety of backgrounds, identities, and experiences.
- Various opportunities to develop your career within the company: We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
- Opportunity to be part of a highly innovative Austrian tech startup: We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.
- A family-friendly environment: We offer flexible working hours and home-office possibilities to support a healthy work-life balance.
-
Customer Support Representative
Vor 6 Tagen
Wien, Wien, Österreich Prewave GmbH VollzeitDo you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in...
-
Customer Support Representative
Vor 6 Tagen
Wien, Wien, Österreich Prewave GmbH VollzeitAbout PrewaveDo you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and...
-
Customer Support Representative
Vor 6 Tagen
Wien, Wien, Österreich Oper VollzeitAbout OperWe are a leading European Fintech devoted to modernizing mortgage origination for lenders, while prioritizing a seamless experience for borrowers. We specialize in tailoring journeys for borrowers and lenders to eliminate paperwork, boost transparency, and ease borrower worries. Currently, we are partnering with 16 top financial institutions across...
-
Customer Support Representative
Vor 6 Tagen
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave:Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and...
-
Customer Support Representative
vor 1 Woche
Wien, Österreich WOW24-7 VollzeitWOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner. WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA,...
-
Supply Chain
vor 1 Woche
Wien, Österreich Total AUSTRIA GmbH Vollzeit**TotalEnergies in Österreich**: Als Teil eines weltweit agierenden Energiekonzerns gehört TotalEnergies auch in Österreich zu den führenden Akteuren des Schmierstoffmarktes **seit 40 Jahren**. Mit Motorenölen und Schmierstoffen für alle Anwendungen in Industrie und Gewerbe ebenso wie als Lieferant von Flugkraftstoffen, Bitumen oder Spezialprodukten...
-
Customer Support Representative
Vor 6 Tagen
Wien, Wien, Österreich David Kennedy Recruitment VollzeitDavid Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.Position: Customer Support Representative (Thai)Location: Remote from anywhere in the worldEmployment...
-
Customer Support Representative
vor 3 Wochen
Wien, Österreich Prewave GmbH VollzeitAbout Prewave Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management? At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and...
-
Customer Support Representative
vor 2 Monaten
Wien, Österreich David Kennedy Recruitment VollzeitDavid Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: Customer Support Representative (Thai) Location: Remote from anywhere in the...
-
Customer Support Representative
vor 9 Stunden
Wien, Österreich David Kennedy Recruitment VollzeitDavid Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: Customer Support Representative (Thai) Location: Remote from anywhere in the...
-
Customer Support Representative
vor 3 Wochen
Wien, Österreich Prewave GmbH Vollzeit**About Prewave**: **Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?** At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing...
-
Customer Support Representative
vor 4 Wochen
Wien, Österreich Oper VollzeitAbout Oper We are a leading European Fintech, aiming to digitize mortgage origination for lenders and ultimately providing the best experience for borrowers. One way in which we do this is by providing personalised journeys for borrowers and lenders, which eliminate paperwork, increase transparency, and alleviate borrower anxiety. We are currently...
-
Supply Chain
vor 2 Monaten
Wien, Österreich Total AUSTRIA GmbH Vollzeitin Wien **TÄTIGKEITEN / ACTIVITIES** **MISSIONS** - Ensure the administration of sales / front office of products in Austria and Switzerland : customer orders, delivery and invoicing - Support Marketing : with the sales representative and ensure professional sales relationship with the customers - Comply with the delegations of authorities linked to the...
-
Customer Service Representative
Vor 6 Tagen
Wien, Wien, Österreich Hollister Incorporated VollzeitCustomer Service Representative (M/F/d)**Date**:Jan 30, 2024**Location(s)**:Wien, AT, A-1140**Company**:Hollister GmbH- Die Hollister GmbH - zugehörig zur Hollister Incorporated - ist ein unabhängiges Unternehmen im Besitz der Mitarbeiter, welches Produkte für die Stomapflege, Kontinenz- und Wundversorgung entwickelt, herstellt und vermarktet sowie...
-
Customer Service Representative
Vor 6 Tagen
Wien, Wien, Österreich Hollister Incorporated VollzeitCustomer Service Representative (m/w/d)**Date**:Apr 16, 2024**Location(s)**:Wien, AT, A-1140**Company**:Hollister GmbH- Die Hollister GmbH - zugehörig zur Hollister Incorporated - ist ein unabhängiges Unternehmen im Besitz der Mitarbeiter, welches Produkte für die Stomapflege, Kontinenz- und Wundversorgung entwickelt, herstellt und vermarktet sowie...
-
Supply Chain
vor 2 Wochen
Wien, Österreich Total AUSTRIA GmbH VollzeitSie möchten in einem der größten Energieunternehmen der Welt arbeiten - dann sind Sie bei TotalEnergies richtig! Wir suchen motivierte und engagierte Mitarbeiter/innen, die unsere Zukunft gemeinsam mit uns gestalten möchten. **Das Unternehmen TotalEnergies**: Für TotalEnergies sind 100.000 Mitarbeiter/innen in mehr als 130 Ländern tätig - sie alle...
-
Customer Support Representative 20h/week
vor 2 Wochen
Wien, Österreich Adverity VollzeitWe are looking for a** Customer Support Representative (f/m/d)** to be responsible for enhancing our customers’ experience with our product. You will take complete ownership of addressing product-related issues and provide exceptional solutions to ensure customer satisfaction. This is a **part-time** position based in our **Vienna** office or within a...
-
Customer Service Representative
vor 3 Wochen
Wien, Österreich Ria VollzeitWe are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. Your main responsibilities will include but will not be limited to: - Reviewing and...
-
Customer Service Representative
Vor 6 Tagen
Wien, Wien, Österreich Randstad Austria VollzeitWir sind Randstad, der global führende Personaldienstleister. Als Dein "Partner for Talent" verbinden wir Dich nicht nur mit Deinem Traumjob, sondern öffnen Türen zu Unternehmen, die nach jemandem genau wie Dir suchen.Unser Kunde ist ein weltweit führendes Logistik- und Versandunternehmen, das sich auf internationale Lieferungen und...
-
Customer Support Representative
vor 2 Wochen
Wien, Österreich Taskworld Vollzeit**ABOUT TASKWORLD** Taskworld is a top-rated online collaboration and task/project management software. The SaaS (software as a service) is designed to facilitate project and task management, collaboration, delegation, communication, knowledge management, measure progress and provide performance metrics for evidence-based evaluations within teams. It allows...
