German Speaking Customer Service Expert Wanted for Porto, Portugal
Vor 5 Tagen
About this Opportunity
We are working with a leading Outsourcing/BPO consultancy based in Porto, Portugal, seeking to onboard a German-speaking Customer Representative.
This is a fixed-term position (6 months) with the possibility of extension or permanent contract. The remuneration includes a base salary plus bonuses.
Key Responsibilities
- Handle all incoming contacts from bank clients via phone, chat, and email, providing excellent customer service and resolving issues efficiently.
- Utilize adequate tools, processes, and methods to ensure accurate and complete information provision.
- Promote the product range in a sales-oriented manner and support central marketing campaigns.
Requirements
- Native/fluent German language skills (C2 level), with fluency in English (minimum B2 level).
- Active listening and problem-solving skills, with ability to identify and explain product/service expertise clearly.
- Ability to handle stressful situations effectively.
What We Offer
- A relocation support package.
- Monday-Friday working hours (8 AM - 5 PM) with potential flexibility to adjust to 8:00 AM - 8:00 PM in the future.
- Two weeks of comprehensive training and one week of on-site nesting.
- A dynamic and creative team environment.
- Food vouchers and guidance to reach full potential.
Estimated Salary Range: €30,000 - €45,000 per annum, dependent on experience and qualifications, reflecting the local market standards for this role in Porto, Portugal.
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