German Speaking Customer Service Expert Wanted for Porto, Portugal

Vor 5 Tagen


Wien, Wien, Österreich Grow-Talent Vollzeit

About this Opportunity

We are working with a leading Outsourcing/BPO consultancy based in Porto, Portugal, seeking to onboard a German-speaking Customer Representative.

This is a fixed-term position (6 months) with the possibility of extension or permanent contract. The remuneration includes a base salary plus bonuses.

Key Responsibilities

  • Handle all incoming contacts from bank clients via phone, chat, and email, providing excellent customer service and resolving issues efficiently.
  • Utilize adequate tools, processes, and methods to ensure accurate and complete information provision.
  • Promote the product range in a sales-oriented manner and support central marketing campaigns.

Requirements

  • Native/fluent German language skills (C2 level), with fluency in English (minimum B2 level).
  • Active listening and problem-solving skills, with ability to identify and explain product/service expertise clearly.
  • Ability to handle stressful situations effectively.

What We Offer

  • A relocation support package.
  • Monday-Friday working hours (8 AM - 5 PM) with potential flexibility to adjust to 8:00 AM - 8:00 PM in the future.
  • Two weeks of comprehensive training and one week of on-site nesting.
  • A dynamic and creative team environment.
  • Food vouchers and guidance to reach full potential.

Estimated Salary Range: €30,000 - €45,000 per annum, dependent on experience and qualifications, reflecting the local market standards for this role in Porto, Portugal.



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