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Principal Customer Success Engineer
vor 3 Monaten
Why You Will Enjoy Being Part of Dynatrace
Why You Will Appreciate Working at Dynatrace
- Dynatrace stands at the forefront of unified observability and security.
- We foster a culture of excellence with competitive remuneration packages aimed at recognizing and rewarding outstanding performance.
- Our team collaborates with major cloud providers, including AWS, Microsoft, and Google Cloud, as well as other leading partners globally to forge strategic alliances.
- The Dynatrace platform leverages state-of-the-art technologies, including our proprietary Davis hypermodal AI, to assist our clients in modernizing and automating cloud operations, expediting software delivery securely, and ensuring impeccable digital experiences.
- More than 50% of Fortune 100 companies are valued clients of Dynatrace.
About Dynatrace
Dynatrace is dedicated to ensuring software operates flawlessly. Our platform integrates extensive observability and continuous runtime application security with advanced AIOps to deliver insights and intelligent automation derived from data. This empowers innovators to modernize and automate cloud operations, enhance software delivery speed and security, and guarantee seamless digital experiences.
Responsibilities
Your Role at Dynatrace
As a Senior Customer Solution Engineer, you will be an integral part of our Global Customer Support team. You will apply your product knowledge, troubleshooting abilities, and interpersonal skills to engage directly with our clients, addressing technical challenges and issues that arise while utilizing the Dynatrace platform.
Your Responsibilities
- Identify and resolve issues reported by clients concerning our SaaS and Managed products.
- Engage with diverse customer technology environments.
- Collaborate directly with customer application specialists to troubleshoot and rectify platform or product-related issues.
- Gain exposure to a wide array of cutting-edge technologies.
- Work closely with our development and product management teams.
- Participate in training sessions for new product features and technologies.
- Share knowledge with colleagues and propose product enhancements.
- Be available for weekend and holiday work approximately once every two months, with additional salary compensation.
Qualifications
- Technical degree (preferably in Computer Science) or relevant IT experience.
- Professional experience in software development, software testing, or customer service.
- Ability to analyze code written in modern programming languages.
- Familiarity with various operating systems (Linux, Windows) and computer networks.
- Understanding of cloud and host virtualization technologies.
- Strong analytical skills with a methodical approach to problem-solving.
- Team-oriented with a proactive mindset.
- Excellent proficiency in English, both spoken and written.
You Will Thrive in This Role If
- You have a passion for troubleshooting.
- You are intrigued by technical challenges and think outside the box.
- You enjoy learning about new technologies.
- You value teamwork and thrive in an international environment.
Dynatrace believes that potential extends beyond qualifications or background. If you are enthusiastic about this role, working in a tech-driven environment, and eager to learn, we encourage you to consider this opportunity.
Compensation and Benefits
Compensation and Rewards
For legal reasons, we are required to disclose the minimum salary for this position, which is € per year based on full-time employment (38.5 hours/week). We offer a higher salary aligned with qualifications and experience.
Flexible Working
We are committed to providing a flexible, fulfilling, and trusting work environment that accommodates your current life situation.
More Information
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please refrain from forwarding unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Dynatrace.
Great Place to Work
Did you know that 93% of Dynatracers say we are a great place to work?
