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Desktop Support Specialist
vor 2 Monaten
We are seeking a highly skilled Desktop Engineer to join our team at European Dynamics. As a Desktop Engineer, you will be responsible for providing expert-level technical support and services to our clients.
Key Responsibilities- Act as the primary point of contact for responding to, resolving, and tracking all incidents and service calls.
- Manage calls (incidents and service requests) received by logging them to the online system, prioritizing, and monitoring until completion.
- Respond and solve incidents/service requests, including troubleshooting, installation, and removal of hardware/software using supplied installation instructions and tools, following agreed testing and implementation standards.
- Deploy new or upgraded desktops, laptops, or core application images.
- Contribute to the development and implementation of ERP user support and training modules and manuals.
- Deploy, test, and support standard desktops, laptops, tablets, mobile devices, and all other peripherals, including supply of consumables.
- Develop and/or enhance installation and configuration procedures as well as documentation.
- Assist with resolving problems (e.g., poor performance) and faults (e.g., system failure) occurring in the operation of hardware and software, especially those requiring greater installation expertise.
- Conduct tests of hardware and/or software using test procedures and diagnostic tools, correct malfunctions, and document results in accordance with agreed procedures.
- Troubleshoot issues related to LAN network and wireless network.
- Maintain Active Directory users, groups, and computer objects and support external users.
- Provide 24/7 standby support (approximately 5 shifts per year).
- University Degree and relevant IT experience of at least 10 years.
- Experience as IT Helpdesk, Service Desk, Technical Customer Service roles.
- Knowledge of information security, Oracle ERP products, and ITIL.
- Experience with Adobe Creative Suite, ServiceNow ticketing tool, Avaya IP Phones, Citrix Gateway VPN, Citrix Virtual Desktop.
- Experience with MAC OS X devices and OS, MDM AirWatch and InTune, MS Active Directory 2016/2019, MS Exchange, MS Intune, and Endpoint Manager.
- Experience with MS SharePoint, O365, SCCM.
- Experience with MS Windows 11 and 10 OS, MS Windows Defender ATP, and MS Windows Server 2019.
- Experience with Network/Local Printers such as HP, Xerox.
- Experience with Canon, PKI/Entrust Certificates, RSA Console, hard/soft tokens, Sam Win Contact Center.
- Excellent command of the English language.
We offer a competitive remuneration package, based on qualifications and experience. All applications will be treated as confidential.
European Dynamics is a leading Software, Information, and Communication Technologies company, operating internationally. We design and develop software applications using state-of-the-art technology. The company employs over 1000 engineers, IT experts, and consultants. We are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
