Technical Application Support Engineer

Vor 4 Tagen


Wien, Wien, Österreich CAE Vollzeit

Role and Responsibilities

Technical Application Support Engineer

CAE Flight Operations Solutions is seeking a skilled Technical Application Support Engineer to join our Customer Success team in Vienna, Austria.

This role requires in-depth knowledge of our flight products, analysis, troubleshooting, and diagnostics skills in a customer-centric environment to boost customer satisfaction.

The role we are offering you:

  • Monitor, operate, maintain, and deploy the Flight Plan Manager application.
  • Ensure consistent customer communication through various channels, including high-severity situations.
  • Resolve customer-reported concerns by diagnosing and resolving complex issues related to the Flight Plan Manager product and other flight-related applications.
  • Collaborate with technical and sales teams to provide the best solution for our customers.
  • Work on shifts, including weekends.

Our ideal candidate has:

  • Customer focus – customer satisfaction and a solution are always the focus.
  • Multiple years of experience in technical support, application engineering, or DevOps.
  • Excellent team player skills, including training and coaching team members and supporting colleagues.
  • Hands-on experience with MSSQL, Windows server/application environment.
  • Experience with scripting languages and/or writing SQL queries.
  • Proficient written and verbal communication skills in English.

CAE offers:

  • A dynamic environment where initiatives are recognized and valued.
  • 6 weeks of annual leave.
  • Employee Assistance Program – supporting employees' mental and physical health.
  • myClubs, providing access to over 35 sports and 1000 sports venues.
  • Job ticket and Job bike benefits.

About us

CAE Flight Operations Solutions is an industry leader in digital platforms, trusted by top airlines and business aviation companies.

Our Flight Plan Manager is a comprehensive flight planning solution used by 30+ customers worldwide.



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