Technical Support Specialist in Unified Observability
Vor 3 Tagen
About the Role:
">We are seeking a skilled Technical Support Specialist to join our Global Customer Support team at Dynatrace Austria GmbH. As a Senior Technical Support Engineer, you will work directly with customers, resolving technical issues and problems related to our SaaS and Managed products.
">Key Responsibilities:
">- ">
- Recognize and solve complex technical problems as reported by customers">
- Interact with diverse customer technology ecosystems">
- Work closely with customer application specialists to troubleshoot and resolve platform or product issues">
- Stay up-to-date with cutting-edge technologies and participate in training sessions">
- Collaborate with colleagues to exchange knowledge and suggest product improvements">
Requirements:
">- ">
- Technical degree (preferably in Computer Science) or relevant experience in IT">
- Professional work experience in software development, software testing, or customer services">
- Ability to analyze code written in modern programming languages">
- Experience with various operating systems (Linux, Windows) and computer networks">
- Knowledge of cloud and host virtualization technologies">
- Strong analytical thinking with a structured approach to problem-solving">
- Excellent English skills, both oral and written">
About Us:
">Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data.
">Benefits:
">- ">
- A competitive salary package designed to recognize and reward performance">
- The opportunity to work with leading partners worldwide, including AWS, Microsoft, and Google Cloud">
- Access to training and development opportunities to enhance your skills">
- A dynamic and international work environment">
Estimated Salary:
">In line with qualification and experience, we offer a higher salary than the minimum EUR 56,500 per year based on full-time employment (38.5 hours/week).
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