Technical Support Specialist in Unified Observability

Vor 3 Tagen


Linz, Österreich Dynatrace Austria GmbH Vollzeit

About the Role:

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We are seeking a skilled Technical Support Specialist to join our Global Customer Support team at Dynatrace Austria GmbH. As a Senior Technical Support Engineer, you will work directly with customers, resolving technical issues and problems related to our SaaS and Managed products.

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Key Responsibilities:

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  • Recognize and solve complex technical problems as reported by customers">
  • Interact with diverse customer technology ecosystems">
  • Work closely with customer application specialists to troubleshoot and resolve platform or product issues">
  • Stay up-to-date with cutting-edge technologies and participate in training sessions">
  • Collaborate with colleagues to exchange knowledge and suggest product improvements">
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Requirements:

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  • Technical degree (preferably in Computer Science) or relevant experience in IT">
  • Professional work experience in software development, software testing, or customer services">
  • Ability to analyze code written in modern programming languages">
  • Experience with various operating systems (Linux, Windows) and computer networks">
  • Knowledge of cloud and host virtualization technologies">
  • Strong analytical thinking with a structured approach to problem-solving">
  • Excellent English skills, both oral and written">
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About Us:

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Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data.

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Benefits:

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  • A competitive salary package designed to recognize and reward performance">
  • The opportunity to work with leading partners worldwide, including AWS, Microsoft, and Google Cloud">
  • Access to training and development opportunities to enhance your skills">
  • A dynamic and international work environment">
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Estimated Salary:

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In line with qualification and experience, we offer a higher salary than the minimum EUR 56,500 per year based on full-time employment (38.5 hours/week).



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