Aktuelle Jobs im Zusammenhang mit Field IT Support Specialist - Wien, Wien - D-ploy
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Field IT Support Specialist
vor 2 Monaten
D-ploy is a prominent IT and Engineering Solutions provider with a global presence. Our objective is to offer cutting-edge solutions and services across various sectors. We take pride in our ability to deliver exceptional and innovative services to a diverse range of industry-leading clients. By fostering relationships and building trusted partnerships within the IT community, we enhance our clients' IT efficiency and contribute to their overall success.
We are keen to connect with adaptable, engaging, and solution-focused professionals who are eager to be part of a rapidly expanding international organization. Our focus is on creating value where IT matters.
Key Responsibilities- Deliver prompt and effective onsite technical assistance to clients, resolving hardware, software, and network challenges.
- Set up, configure, and sustain computer systems, software applications, and networks.
- Identify and rectify technical problems, ensuring minimal disruption for clients.
- Provide outstanding customer service, maintaining professionalism and fostering strong client relationships.
- Keep comprehensive records of service requests, solutions provided, and follow-up actions in the ticketing system.
- Conduct regular maintenance and system updates to guarantee optimal performance.
- Offer training and support to clients on the utilization of hardware and software.
- Collaborate closely with the remote support team and other IT personnel to resolve intricate issues and implement effective solutions.
Qualifications
- Demonstrated experience in an IT support role, ideally in a field service environment.
- In-depth knowledge of Windows and Mac OS, networking protocols, and commonly used software applications.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.
- Exceptional analytical and troubleshooting capabilities.
- Strong customer service focus with the ability to communicate effectively with non-technical users.
- Physical capability to lift and transport computer equipment, and perform tasks requiring physical effort.
- Proficiency in both German and English (written and spoken) is essential.
- Candidates must provide a Criminal Record declaration no older than 3 months.
Benefits
- Diverse range of activities, tasks, and projects
- Flexible working arrangements
- Vouchers for special occasions (birthday, wedding, and newborn gifts)
- Referral program – Fishing for Friends
- Refreshments available in the D-ploy office
- Opportunities for further development and professional growth
- Welcoming and international work environment
- Company-sponsored events
- A minimum salary of EUR 43,078 gross per year (based on skills and experience)
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