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vor 2 Monaten
Kapsch TrafficCom is a leading provider of intelligent transportation systems. As a family-owned company founded in 1892, we have 130 years of experience in shaping the future of mobility. We are seeking a Junior Service Desk Specialist to join our dynamic team in Vienna.
In this role, you will be the primary point of contact for internal and external customer support, handling technical incidents, monitoring IT infrastructure, and providing remote assistance. If you have a basic understanding of LAN/WAN, are familiar with PC diagnostics, and have solid Windows and MS Office skills, this could be the perfect opportunity for you.
Your Responsibilities:
- First-level support for internal and external customers
- Incident coordination in ITSM tool
- Providing solutions to incidents and failures
- Escalation of complex incidents
- Monitoring of IT systems infrastructure
- Remote technical support for systems users
- Configuration of applications and testing
- Cooperation with other teams and departments
Your Profile:
- LAN and WAN basic knowledge
- Familiar with PC components and its diagnostics
- Very good knowledge of Windows and MS Office
- Readiness to work 8h and/or 12h shifts (including night hours and weekends)
- You are a team player and fast learner
- Good German and English (written and spoken)
- French language would be an advantage
Our Offer:
- We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction, and achievement.
- Work in a friendly environment, within a dynamic international team
- Attractive career path within the organization
- Possibility to participate in regular trainings (technical and personal development)
- Social benefits of a modern company, e.g. Homeoffice, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation, job ticket etc.
- A market-compliant gross salary of 35,000.00 p.a. – which can be adapted according to your qualification and relevant experiences.
Kapsch TrafficCom is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore, we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity, or national origin.
Your contact person for this position is:
Sylwia Kolp T
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