National Key Account Manager
vor 10 Stunden
At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.And right now it's an exciting time to join us, as we transform into a stronger, more agile organisation focused on excellent customer & patient experiences, smarter ways of working, and building a great place to work, joining our mission to be the best pathology provider in Australia.About UsHealius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities.This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.Position: National Key Account ManagerAs National Key Account Manager, you will be responsible for managing key accounts, developing and maintaining a long-term relationship with key account stakeholders, and maximising sales/gross margin opportunities within them.
This role can be based in either Sydney or Melbourne.What You Will Be DoingYour key responsibilities will include:Support and collaborate with other internal stakeholders (National and BU) supporting the contract to ensure service delivery.Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.Proactively develop strong relationships by listening to and understanding the referrer needs, anticipating, and delivering solutions.Maintain clear and concise communication with internal and external contacts.Use appropriate interpersonal styles and communication methods.Ensure non-compliance matters are addressed in a timely manner and to customers' satisfaction.Identifying and overseeing implementation of service improvement initiatives relating to the contract.Overall management and responsibility of assigned key contract.Preparation of monthly reports.Preparation and implementation of business procedures and documents required including but not limited to Business Continuity and Disaster Recovery documents.Attend monthly review meeting and all other meetings as required.Ensure the scope of work is being performed according to the service level agreement requirements.Assist with challenging requests or issue escalations as needed.Develop new business with existing clients and or identify areas of improvement.What Type of Person Will Be SuccessfulThese are the type of attributes & skills you would possess:Sound experience with the Pathology Industry.Strong interpersonal and communication skills with scientific, medical and clinical team members in senior roles.Strong decision-making ability.Computer literate with advanced skills in Microsoft Office particularly Excel and Outlook.Strong networker.Strong problem-solving and troubleshooting skills.Ability to think strategically, shift challenges into workable solutions.Benefits, Perks and WellbeingAs part of working for Healius, you will have access to a range of benefits & perks including:Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.Corporate health insurance discounts, banking benefits and novated leasing salary packaging.Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.Our Commitment to Diversity And InclusionHealius Pathology is an equal opportunity employer committed to creating an inclusive workplace.
We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work.
We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.Healius is a part of the Commonwealth Government's Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter.
Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.How To ApplyPlease click the 'Apply Now' button to complete the pre-screening questions and submit your application.Healius is committed to responding to every applicant.
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