Account Manager
vor 1 Woche
Job ScopeAt WEX we see corporate payments differently.
We are a leading and growing global provider of payment processing and information management solutions.
We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs.
We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry.
We are employee centric offering value-based incentives and generous compensation and benefits packages.
If you are looking for a growing career – come be part of WEX today
The Account Manager is an experienced listener and a business expert, responsible for all areas of account management, including understanding clients' business needs, resolving issues in a timely manner; understanding competitor solutions the client is using as well as the clients' developing needs – being able to match customer needs to our product/service range.
Account ManagementProvides technical account management and support for a portfolio of assigned accounts as well as service escalations.
Develops a Service Plan and Contact Plan; Fully understands the client organization and strategy to engage and navigate throughout the enterprise.
Defines relevant propositions for each client and qualifies opportunities to ensure high performance.
Works to develop initiatives to improve communications, processes and workflow with clients and within WEX to create and maintain positive client relationships.
Acts as the main point of contact for daily requests, providing creative and prompt issue resolution when faced with unique client requirements and scenarios.
Ensures quality service and operational performance is within the parameters of the client's requirements and service delivery standards.
Acts as the client advocate in the Client Business Review from an operational direction based on experience and trends.
Aligns client's needs with internal solutions.
Implements creative strategies and works with Solution Engineers, Product and Relationship Managers to seek new client solutions where appropriate.
RelationshipsMaintains long-term relationships with clients, with focus on the operational teams.
Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Identifies new product services based on strategic direction of the client's business.
Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally.
Monitors and manages high risk accounts, as identified by the business, to ensure relationships are supported and the understanding of the risks are understood throughout the business.
Business GrowthIn collaboration with Relationship Managers, has awareness of financial and commercial points for assigned accounts.
Receives support from legal, product and other key stakeholders to seek new client operational solutions where appropriate.
Ensures the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting.
Assists with presenting specified sections of this information to the client with the intent to improve the client's business.
Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities.
Teamwork & LeadershipDrive initiatives across the team to meet and exceed business targets.
Collaborate closely with acquisition teams to maintain client expectations and drive results.
Collaboration with technical resource to deliver appropriate messaging for strategic relationships.
Communicate with internal stakeholders on issue status, resolution and risks.
Knowledge and ExperienceRequired Bachelor's degree and/or three (3) years' experience in a client-facing role.
Previous service delivery and/or account management experience.
Language skills: English.
Mandarin language skills a plus.
Strong communication skills and empathetic approach to clients.
Excellent time management, organization, prioritization, and the ability to manage multiple tasks in a fast-paced environment.
Effective verbal and written communication skills.
Analytical and mathematical skills, with a solution oriented approach.
Strong PC skills with emphasis on spreadsheets and presentations.
Experience with Google Workspace applications and Salesforce a plus.
Ability to provide training and documentation.
Desirable Understanding of web service protocol SOAP or REST API would be advantageous.
Experience working cross-functionally.
#J-18808-Ljbffr
-
Account Manager
vor 3 Wochen
Melbourne, Österreich Vivid Property Services Pty VollzeitVivid Property Services is a national commercial cleaning specialist that Australian facility managers and procurement managers trust to meet their cleanliness and hygiene standards.This is an exciting opportunity for a current Account Manager to join a growing and innovative company, to expand and further develop their career.This opportunity is suitable...
-
Account Manager
vor 1 Woche
Melbourne, Österreich At VollzeitPosition Title: Account ManagerCompany: Interlink Insurance BrokersDepartment: Corporate InsuranceReports to: Executive Account ManagerCorporate Account Executive – Elevate Your Career with Interlink Insurance Brokers! Are you an experienced professional looking to make an impact in corporate insurance broking?Interlink Insurance Brokers is seeking a...
-
Account Manager
vor 1 Woche
Melbourne, Österreich Mayday Recruitment VollzeitJoin a Renowned Leader in Trade Credit Insurance – Account Manager Role! MAYDAY Recruitment is on the lookout for an Account Manager to join a renowned leader in Trade Credit Insurance.In this dynamic role, you'll have the opportunity to shape client relationships, drive business growth, and deliver outstanding service by working alongside a diverse and...
-
Account Manager
Vor 2 Tagen
Melbourne, Österreich Mayday Recruitment VollzeitAccount & Relationship Management (Banking & Financial Services) Join a Renowned Leader in Trade Credit Insurance – Account Manager Role!MAYDAY Recruitment is on the lookout for an Account Manager to join a renowned leader in Trade Credit Insurance. In this dynamic role, you'll have the opportunity to shape client relationships, drive business growth, and...
-
Account Manager
vor 3 Wochen
Melbourne, Österreich The Recruitment Alternative VollzeitAccount & Relationship Management (Sales)Proudly 100% Australian Owned & OperatedRecognised and reputable brands in the baby industryDiverse and varied role – No 2 days are the same!About the RoleOur client is looking for a highly motivated and results-oriented Account Manager to join their dynamic team.In this strategic yet hands-on role, reporting...
-
Account Manager
vor 3 Wochen
Melbourne, Österreich The Recruitment Alternative VollzeitAccount & Relationship Management (Sales) Proudly 100% Australian Owned & OperatedRecognised and reputable brands in the baby industryDiverse and varied role – No 2 days are the same! About the RoleOur client is looking for a highly motivated and results-oriented Account Manager to join their dynamic team.In this strategic yet hands-on role, reporting...
-
Accounts Manager
Vor 6 Tagen
Melbourne, Österreich Aged Care Resumes VollzeitAbout the roleEIH CARE is seeking an experienced Accounts Manager to join our team in our Melbourne office.In this full-time role, you will be responsible for managing all aspects of the company's accounting operations, ensuring accurate and timely financial reporting.About usEIH CARE is a leading provider of healthcare services nationally.Our mission is to...
-
Account Manager
vor 2 Wochen
Melbourne, Österreich Michael Page VollzeitAccount & Relationship Management (Sales)Full timeThis role involves managing key accounts and driving new business opportunities within the Food & Beverage packaging sector, focusing on revenue growth, value propositions, and strong customer relationships.The ideal candidate will have account management experience, excellent communication skills, and a...
-
Account Manager
vor 2 Wochen
Melbourne, Österreich At VollzeitOur client, a successful and long-standing Steadfast insurance brokerage, is seeking an Account Manager to join the team.You will be working in the SME or Commercial team and will be responsible for managing and growing an interesting and varied portfolio of clients across all lines of general insurance.As an Account Manager you will be:Managing your own...
-
Account Manager
vor 7 Stunden
Melbourne, Österreich Mayday Recruitment VollzeitAccount & Relationship Management (Banking & Financial Services) Join a Renowned Leader in Trade Credit Insurance – Account Manager Role! MAYDAY Recruitment is on the lookout for an Account Manager to join a renowned leader in Trade Credit Insurance.In this dynamic role, you'll have the opportunity to shape client relationships, drive business growth, and...
-
Account Manager
vor 2 Wochen
Melbourne, Österreich Hitachi Energy VollzeitLilydale, Yarra Valley & High Country VICAccount & Relationship Management (Sales)Full timeThis position will sell Hitachi Energy products and solutions at named accounts to achieve order budgets with a specific focus on mining, transport, and power generation customers in the allocated geography.Develop, implement, and manage the account(s) strategy focused...
-
Account Manager
vor 2 Wochen
Melbourne, Österreich Dhl Supply Chain VollzeitAccount & Relationship Management (Sales) Full time We are the world's leading contract logistics company and when you work with us you'll find that we value each other's differences whilst recognising individual strengths.We never forget that you make us who we are and we work hard to make sure a career with DHL is as satisfying and successful as it can...
-
Account Manager
vor 2 Wochen
Melbourne, Österreich Visy VollzeitAccount & Relationship Management (Sales) Full time Your Opportunity to Make an Impact!Join Visy, a global leader in packaging and recycling, as we continue to drive sustainability and innovation.As an Account Manager in our Fibre Packaging division, you'll manage key customer accounts while actively driving new business opportunities to grow Visy's market...
-
Account Manager
vor 1 Woche
Melbourne, Österreich Hitachi Vantara Corporation VollzeitDescription Mission statement: This position will sell Hitachi Energy products and solutions at named accounts to achieve order budgets Specific focus on mining, transport and power generation customers in the allocated geography.Develop, implement and manage the account(s) strategy focused on growth, profitability and customer satisfaction.Coordinate the...
-
Account Manager
vor 1 Woche
Melbourne, Österreich Mayday Recruitment VollzeitJoin a Renowned Leader in Trade Credit Insurance – Account Manager Role!MAYDAY Recruitment is on the lookout for an Account Manager to join a renowned leader in Trade Credit Insurance. In this dynamic role, you'll have the opportunity to shape client relationships, drive business growth, and deliver outstanding service by working alongside a diverse and...
-
Account Manager
vor 2 Monaten
Melbourne, Österreich Techpulse VollzeitWe are a leading Australian insurance solution provider with Australia's leading Insurance companies as our Clients.Our core product is an innovative, modular, and fully flexible software platform designed from the ground up for rapid tailoring of bespoke insurance solutions.We have built our reputation on having the most innovative and adaptable software in...
-
Accounts Manager
Vor 6 Tagen
Melbourne, Österreich Aged Care Resumes VollzeitAbout the roleEIH CARE is seeking an experienced Accounts Manager to join our team in our Melbourne office. In this full-time role, you will be responsible for managing all aspects of the company's accounting operations, ensuring accurate and timely financial reporting.About usEIH CARE is a leading provider of healthcare services nationally. Our mission is...
-
Account Manager
vor 1 Monat
Melbourne, Österreich Succession Recruitment VollzeitJoin one of Australia's top insurance brokerages!Full-time hybrid position - 3 days in office and 2 days from home.Parking provided, annual bonus, social functions.Our client, a successful Steadfast insurance brokerage, has been voted one of the Top Insurance Brokerages for 2024 (Insurance Business Mag).Due to growth, our client has two opportunities for...
-
Account Manager
vor 3 Wochen
Melbourne, Österreich Michael Page Australia VollzeitLeading organisation offering a competitive salary packageOpportunity to contribute to the success of an industry leader.About Our Client A global leader in responsible packaging is dedicated to providing high-quality solutions for food, beverage, pharmaceutical, medical, personal care, and household products.Their innovative and sustainable approach drives...
-
Account Manager
vor 3 Wochen
Melbourne, Österreich Hitachi Abb Power Grids VollzeitThis position will sell Hitachi Energy products and solutions at named accounts to achieve order budgets.Specific focus on mining, transport, and power generation customers in the allocated geography.Develop, implement, and manage the account(s) strategy focused on growth, profitability, and customer satisfaction.Coordinate the sales activities and manage...
