Sr Client Success Partner
vor 1 Monat
The Client Services team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner/Evanta conference business.
This is a critical role that drives client retention and builds a strong foundation for growth.
Responsibilities Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offeringCollaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clientsPartner with the Event Sales Organization to drive satisfaction, account retention and growthCultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry and mission critical prioritiesDrive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-eventEvaluate and track the client experience at every conference allowing for improved processes and actionsProvide evidence of value received as confirmed by the client to be utilized in driving the renewalJoin Event Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal Requirements Bachelor's Degree, preferred3-5 years experience in a fast paced and agile customer service environmentPrevious experience leading a project.Passionate about service delivery and driven by client successStrong business acumenAbility to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalismHighly organized with a strong attention to detailExcellent written and verbal communication skills, including presentation skills and the ability to persuade othersAbility to manage multiple deadlines, prioritize and work under pressureAbility to work independently and within a teamProficiency in the MS Office suite and G-suiteWillingness to travel and offer onsite event support to clients (3-6 events a year)#LI-MA2
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