Care For Customer Specialist
vor 1 Monat
Care for Customer Specialist Department: National Business Centre
Division: Australia Commercial
Location: Docklands
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Small Business Banking is a growing and exciting place at ANZ that is critical to our purpose of Helping People and Communities Thrive.
Our aspiration is to be the best bank for business owners to start, grow and run in Australia by offering a comprehensive range of products and offerings.
Our customer-focused proposition and committed team has generated significant growth, and we now have a number of opportunities for customer-centric professionals to join us and help build on our success.
About the Role As a Care for Customer Specialist, you will focus on delivering a great onboarding experience to drive customer engagement and complete 12-month check-ins.
You will ensure customers activate (access and use) their recently opened commercial products, check for other cross-sell opportunities, educate and build customer confidence in ANZ digital business solutions.
What Will You Bring?
To grow and be successful in the role, you will ideally bring the following:
Genuine passion for helping business owners start up, grow and run their business.
Strong customer focus and understanding customer needs and ability to complete requests/solution implementation end to end.
Ideally have a proven track record demonstrating excellent results working on KPIs/targets.
Phone-based customer service experience and financial services exposure are ideal, but not required.
Ability to understand a wide array of products and complex situations would be preferred.
Understanding of small business & commercial markets would be highly regarded.
You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So Why Join Us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Job Posting End Date #J-18808-Ljbffr
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