Customer Support

vor 2 Wochen

Linz, Österreich Usersnap GmbH Vollzeit

Usersnap is a web-based customer feedback platform that is used by companies like Facebook, Canva, and Microsoft worldwide.

We are looking for a customer success manager who possesses a support background and is result driven. There is a wide range of duties crossing from product support, user on-boarding and education to minimizing churn.
Usersnap paves the road for customer-led growth. We are embarking on a mission to offer a customer-centric service that’s proactive and accessible to our users.

**In this role, you’ll get to**
- work directly with customers to help, resolve issue, answer questions, and trouble shoot for them.
- be the voice of the customers in the company and have an impact both internally and externally.
- help customers to succeed and expand our customer base.

**We are looking for someone who is**
- autonomous problem-solving and proactive.
- comfortable managing customer portfolio and relationship.
- excellent in English communications and has persuasive / positive speaking skills.
- an active listener, empathetic and patient.
- hands-on and passionate for service.
- able to adapt oneself to new knowledge.
- organized and multi-tasking.

**Nice-to-have experiences (to fit our customer-led growth culture)**
- Technical ability
- Experience in document creation

**What we offer**
- An exciting job in an effectively growing company
- A global market with customers all over the world
- Learning on the job with a passionate international team
- English is our primary language in the team
- A modern open office space with free coffee, drinks, and fruits
- Working hours are flexible in a hybrid office/remote setup
- Flat hierarchy and transparent organizational communication, feel free to speak with the founders and management in 1on1s
- The minimum base salary for this position is €36.500;
- yearly gross. The actual offer depends on your skills and experience.

**Location**:

- Linz, Austria (preferred)
- Vienna, Austria

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