Customer Onboarding Manager

Vor 6 Tagen

Wien, Österreich goUrban Vollzeit

**Change Transportation for better**

**goUrban** is on a mission to empower people to move through the world more efficiently. Our SaaS platform is an operating system for shared mobility empowering fleet operators to run their service with cars, mopeds, bikes, or kick scooters anywhere in the world with unique and advanced features that makes us the leading software provider for mobility operators.

**Your place in the team**

You will be working as part of our Customer Success Team to provide the best in class experience for each of our new customers. In your role as an Customer Onboarding Manager you will be responsible for onboarding our new customers to our platform and setting them up for success. You understand the core challenges of our customers, while guiding them through our solution. Our customers will have lots of questions and business cases they share with you and you will leverage our solution to their needs and share general examples for their setup. A technical view is critical for our customers, who mostly trust us to find the best solution together.

**The goUrban hustle**
At goUrban our people come first. We are aware that having a great culture at work is the first step to build amazing products. This mindset and the claim to change transportation in our world to something better, makes the drive of our people and work environment at goUrban special. Achieving our vision to power shared mobility in urban transportation, corporate fleet sharing, rental services and vehicle subscription services requires a long-term commitment we are willing to undertake. This commitment is towards our clients, partners and team. Through constant reflection and dedication to have an impact for a better future of transportation, every single person at goUrban is an ambassador for sustainable and efficient shared mobility.

**Some of the things that you can help us with**:

- Provide the best onboarding experience to our customers by training and answering all questions of the platform.
- You understand the core problem of our customers and work closely with your colleagues to find a win-win solution for all sides.
- Understand the needs of customers before they approach you
- Understand potential financial and market impacts of customer needs.
- Analyze the user behavior of your customers and define recommendations to ensure optimal handling of our operating system for shared mobility.
**What we are looking for**
- Excitement to develop the shared mobility industry
- A strong love for teaching: you get excited when you help someone achieve their goals
- Having a customer-driven mindset by guiding the customer through the onboarding process
- Work closely with your team to setup the environment for the customer and finalize the settings, so the customer can launch.
Include relevant team members in finding a solution for the client
- You are consultative, problem-solving, and have issue resolution skills
- Motivation and hunger to learn and improve
- Prior experience in a SaaS business model
**Benefits we have for you**:

- Personal development plan, training, educations, workshops
- A true startup like office in Vienna including a gym, open spaces and more
- Dozens of shared company vehicles to test and use for private matters
- Truly flexible working hours
- We like to have fun so team buildings, sport activities and happy Fridays, are pretty much on around here :)
- ...filled by you
- Analyze the user behavior of your customers and define recommendations to ensure optimal handling of our operating system for shared mobility.
- You understand the core problem of our customers and work closely with your colleagues to find a win-win solution for all sides.
- Understand the needs of customers before they approach you
- Have all data insights about our clients and product.
- Understand potential financial and market impacts of customer needs.
- Run the daily business with the client and update about developments and help the client use new features.

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