Salesforce Application Support Analyst

Salesforce Application Support Analyst As a Salesforce Application Support Analyst within our Application Management Services team, you will be a key person of Business-As-Usual (BAU) support, and also play a role towards strategic initiatives lead by Senior team players. This role requires a proactive team player who can contribute/coordinate & identify opportunities for system improvements. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office. Join us to lead the evolution of our Salesforce platform—driving innovation, supporting business growth, and making a tangible impact through your technical expertise. We will count on you to: Coordinate and contribute on Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary, ensuring minimal disruption to business operations. Contribute to the design, development, and implementation of complex Salesforce solutions, automation, and integrations, ensuring alignment with business goals. Contribute/coordinate to optimize Salesforce functionality, including evaluating new features, implementing best practices, and attending system upgrades and enhancement activities. Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value. Contribute to the process of designing and developing automation workflows using Salesforce Lightning flows to streamline business processes. Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes. What you need to have: Salesforce Administrator Certification is essential. 2-3 years of hands‑on Salesforce support experience, with a proven ability to support solutions and coordinate initiatives led by SMEs. Good technical expertise in Salesforce Lightning, automation, and integration techniques, with a strategic mindset. Good stakeholder management skills, with the ability to communicate effectively across technical and non‑technical audiences. Good knowledge of evaluating and implementing AppExchange solutions and third‑party integrations. Familiarity with ITIL standards, incident management, and change control processes. Flexible work approach as some weekend/public holiday work and on‑call work will be required in this role. Role will be required to support Pacific work hours supporting Australia/New Zealand. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being. Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. #J-18808-Ljbffr