Salesforce Application Support Analyst

vor 10 Stunden


Council of the City of Sydney, Österreich Mercer Vollzeit

Salesforce Application Support Analyst We are looking for a proactive team player to join our Application Management Services team in Sydney or Melbourne. This hybrid role requires office presence at least three days a week. Responsibilities Coordinate Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary to minimize disruption to business operations. Contribute to the design, development and implementation of complex Salesforce solutions, automation and integrations, ensuring alignment with business goals. Optimize Salesforce functionality by evaluating new features, implementing best practices and attending system upgrades and enhancements. Stay current with Salesforce releases and industry best practices; recommend and implement improvements to maximize platform value. Design and develop automation workflows using Salesforce Lightning Flow to streamline business processes. Support workflows using tools such as ServiceNow, ensuring efficient incident and change management processes. Qualifications Salesforce Administrator Certification (essential). 2–3 years of hands‑on Salesforce support experience, with a proven ability to support solutions and coordinate initiatives led by SMEs. Technical expertise in Salesforce Lightning, automation and integration techniques, with a strategic mindset. Strong stakeholder management skills and the ability to communicate effectively across technical and non‑technical audiences. Knowledge of evaluating and implementing AppExchange solutions and third‑party integrations. Familiarity with ITIL standards, incident management and change control processes. Flexible work approach – some weekend/public holiday work and on‑call duties will be required. Support Pacific work hours for Australia/New Zealand. Benefits & Culture Professional development opportunities, interesting work and supportive leaders. Vibrant and inclusive culture that allows you to collaborate with talented colleagues to create new solutions and have an impact for our clients and communities. Career opportunities, benefits and rewards that enhance your well‑being. How to Apply Please apply using the link below. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment. Mercer, a business of Marsh McLennan, is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan supports clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. Marsh McLennan is committed to building a diverse, inclusive and flexible work environment, inspiring a community where we respect all protected characteristics and comply with applicable laws. #J-18808-Ljbffr



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