Customer Service Advisor
Vor 3 Tagen
The Townsville Customer Service Centre team within the CDSB provides a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels and supports the development of customer service functions by piloting initiatives to improve the customer experience. As a key member of the team, you will be required to supervise workplace health and safety practices and demonstrate your ability to analyse complex issues and resolve problems. About Your Opportunity Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face). Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services. Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialists and locations, where appropriate. Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and trainees in customer services, systems and products. In Return We Offer a Range of Benefits Which Include A competitive remuneration package including Employer Superannuation contributions up to 12.75% Five weeks annual leave and annual leave loading of 14% Salary packaging arrangements Learning and development opportunities Access to study assistance programs Wellness Program Employee Assistance Program Work/life balance, variety and flexibility There Are Three (3) Positions Currently Available 1 x Permanent Part-time 0.8FTE - 58hrs fortnightly 1 x Permanent Part-time 0.6FTE - 43.5hrs fortnightly 1 x Temporary Full-time 1.0FTE - 72.5hrs fortnightly - until 22 May 2026 with possible extension For further details, please refer to the role description and applicant guide. Applications will remain current for 12 months. Job Ad Reference: QLD/ /25 Closing Date: Wednesday, 10 December 2025 Occupational group: Customer Service/Call centre #J-18808-Ljbffr
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Customer Service Advisor
vor 1 Woche
Townsville City, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor (Cross Channel) Join to apply for the Customer Service Advisor (Cross Channel) role at Department of Customer Services, Open Data and Small and Family Business . Townsville, Queensland, Australia. About Your Opportunity As the Customer Service Advisor (Cross Channel), you will: Develop and maintain comprehensive knowledge of...
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Townsville City, Österreich Xprt Dev VollzeitA local service provider in Queensland is seeking a Customer Service Advisor to enhance customer experiences through various channels. The role requires collaboration in a team to deliver a range of services efficiently. Applicants should bring strong customer service skills and the ability to work across different communication mediums. This opportunity...
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Service Advisor
vor 3 Wochen
Townsville City, Österreich Townsville Auto Group VollzeitService Advisor Townsville Auto Group Townsville, Northern QLD Customer Service - Customer Facing (Call Centre and Customer Service) Full time 80,000 to 99,999 per year Join the Award-Winning Team at Townsville Auto Group as a Service Advisor! Are you passionate about cars and love working with people? If so, we want YOU! Townsville Auto Group, recognized...
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Customer Service Advisor
Vor 7 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitJoin to apply for the Customer Service Advisor role at Department of Customer Services, Open Data and Small and Family Business . The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public...
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Customer Service Advisor
vor 1 Woche
Townsville City, Österreich Xprt Dev VollzeitCustomer Service Advisor (Cross-Channel) Barcaldine, QLD A$46,112-$51,500 p/a On-site Posted 1 day ago At CDSB, we connect, deliver, learn and live. We value our people as our greatest asset and are committed to fostering positive, inclusive and connected workplaces. We prioritise learning and development opportunities to help you grow your career, offering...
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Shared Data Access Service Advisor
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitShared Data Access Service Advisor (Identified) Position: Shared Data Access Service Advisor (Identified) Department: NSW Department of Customer Service (DCS) Location: McKell, Hybrid office arrangements – two days a week in the office Pay range Base salary: A$113,574 – A$125,720 per year + superannuation About the role The Shared Data Access Service...
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Shared Data Access Service Advisor
vor 2 Wochen
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitShared Data Access Service Advisor (Identified) Position : Shared Data Access Service Advisor (Identified) Department : NSW Department of Customer Service (DCS) Location : McKell, Hybrid office arrangements – two days a week in the office Pay range Base salary : A$113,574 – A$125,720 per year + superannuation About the role The Shared Data Access Service...
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Digital Customer Advisor – Government Services
Vor 7 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland is looking for a Customer Service Advisor. This entry-level full-time position involves responding to customer requests, handling administrative tasks, and ensuring high-quality service delivery. Successful candidates will engage with stakeholders and contribute to development initiatives within a contact center environment....
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Media Advisor
Vor 3 Tagen
Council of the City of Sydney, Österreich Department of Customer Service VollzeitThe State Insurance Regulatory Authority (SIRA) is looking for a Media Advisor to join our team! The Opportunity Media Advisor, SIRA Media and External Communications team. Fantastic ongoing opportunity to work in a dynamic Comms team, clerk grade 7 / 8 based in Sydney, CBD. Genuinely flexible working arrangements. State of the art offices. Wellbeing...
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Customer & Stakeholder Advisor
Vor 7 Tagen
Council of the City of Sydney, Österreich Service Stream VollzeitDescription Summary Exciting new opportunity for an experienced Advisor to join ConnectSydney About the Role ConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and strive to achieve the Stewardship Principles in...
