Customer Advisor

Join to apply for the Customer Advisor - Melbourne CBD role at NAB Get AI-powered advice on this job and more exclusive features. Full‑time role based in Melbourne's CBD providing support to 330 Collins Street, 535 Bourke Street, 700 Bourke Street, Carlton, Chinatown, Eastern Branch, Elsternwick, NAB Place, Richmond, South Melbourne, South Yarra, Kew, Malvern & Williamstown when required. Leave & Relief Position – it is essential that you can travel between locations to support our branches and customers covering planned and unplanned leave (*mileage paid). 5 days per week, Monday – Friday 8:45 am – 5:30 pm. Our people We are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges. Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB: We are empowered to make a positive difference for customers and communities. Everyone is given the opportunity to learn, grow and achieve. We set bold ambitions and clear expectations to get the best customer outcomes. Benefits Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on travel, fitness, events and technology Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave Health and wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage Hours Full‑time role working 5 days per week, Monday – Friday 8:45 am – 5:30 pm. In this role Support our Melbourne CBD by being the first point of contact for our customers and put them at the centre of everything you do Assist our customers to identify the most suitable products and services including account opening, unsecured lending and banking transactions Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date Demonstrate our Smarter Banking options (self‑service and digital) to customers to help make their banking simple, easy and secure Undertake ongoing training and development to enhance your career What You’ll bring A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile An ability to work collaboratively as a team, self‑motivation and energy to create our signature customer experience A keen eye for detail that ensures transactions are completed efficiently and accurately An appreciation for inclusion and the diversity of our customers An interest in upskilling and career development opportunities with NAB Diversity and inclusion We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. Recruitment process For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted. Seniority level Entry level Employment type Full‑time Job function Other Industry Banking #J-18808-Ljbffr