Customer Service Advisor

Vor 2 Tagen

City of Melbourne, Österreich Sharp & Carter Vollzeit

About the Company Our client is a national leader in the manufacturing of specialised vehicles, known for their high-quality products, innovative approach and outstanding customer service. With a warm, down-to-earth culture, you’ll be supported by a team of experts who value teamwork, professional growth and delivering great outcomes for customers. About the Role This is an excellent opportunity for a passionate and service-driven Customer Service Advisor who enjoys helping people, solving problems and working in a busy, hands-on environment. No two days are the same, you’ll be the key link between customers and the service team, ensuring every interaction is smooth, positive and well coordinated. If you love building relationships, keeping things organised and providing exceptional customer experiences, this role is perfect for you. Key Responsibilities Be the friendly first point of contact for customers via phone and email Listen to customer concerns, provide guidance and support on services and products Create service bookings, work orders and quotes Coordinate with schedulers, workshop technicians and supervisors to track job progress Keep customers updated and ensure they feel informed and supported Process invoices and finalise completed jobs, including month-end requirements Prepare service reports and assist with quotes using Dynamics or similar systems Communicate any additional service needs and obtain approvals Support workshop sales by promoting relevant services, parts and consumables Assist with warranty claims, parts administration and job documentation Skills & Experience Experience in customer service, administration or coordination (service or technical industries preferred) Confident using ERP systems such as Dynamics (or similar) Strong communication skills and a genuine passion for helping people Ability to stay organised, multitask and work well in a fast-paced environment Team-oriented, adaptable and proactive approach Technical knowledge of vehicles or equipment is a bonus but not essential Experience coordinating mobile or field-based teams is an advantage #J-18808-Ljbffr

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