Administration Assistant

vor 2 Wochen

City of Melbourne, Österreich Spotlight Retail Group (SRG) Vollzeit

Administration Assistant – Spotlight Retail Group (SRG) Spotlight Retail Group (SRG) is Australia's leading specialty retailer, operating a portfolio of flagship stores across Australia, New Zealand, Singapore and Malaysia. Overview Spotlight has grown from a single dress fabric stall at Queen Victoria Market to the largest fabric, craft, party and home decorating superstore group, with over 160 Spotlight Stores, 90 Anaconda Stores and 60 Harris Scarfe stores across Australasia. What You Will Be Doing Handle inbound customer, store & consultant inquiries. Manage and resolve customer inquiries within their first contact. Outbound calling to customers within the Made to Measure Window Furnishings life cycle. Action email correspondence and admin activities as directed by Team Leader. Ensure internal policies and procedures are adhered to. About You Excellent written and verbal communication skills with attention to detail. Strong ability to negotiate and find resolutions when facing challenges. Proactive in clarification of information and able to stay calm under pressure. Previous experience within a high volume call centre is highly regarded. Excellent phone manner with confidence. Full‑time availability, including weekend days where required. Benefits Permanent full‑time role, paid under the current award rate, Private Clerks Award Level 3. Central South Melbourne location (Right across from the South Melbourne Markets). Rotating rosters to promote a healthy work‑life balance. High‑performing, values‑based team delivering an amazing customer experience. Employee Assistance Program offering 24/7 support in life, family, health, work and money. Multi‑brand discount card across Spotlight, Harris Scarfe and Anaconda, plus additional discounts through FlareHR. Culture rewards including our Annual Ruben Fried National Retailer of the Year Awards. Application To apply, please complete our online application form and submit an up‑to‑date resume. Spotlight is committed to creating a diverse environment and is proud to be an equal opportunity employer. #J-18808-Ljbffr

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