National Account Manager

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet conversions, vehicle storage, PDI services, detailing, vehicle registrations, and vehicle transport. With more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers. The Role: We currently have an opportunity for a National Account Manager to join our Business Partnerships team. A key requirement will be to develop and maintain working relationships with designated OEM accounts, ensuring that day to day service delivery, management of data and effective communication is delivered throughout the business. Key Areas of Responsibility: Manage the end-to-end contract lifecycle across PrixCar's service lines Oversee customer performance against agreed contractual parameters, ensuring service levels and KPIs are consistently achieved Ensure all contract delivery aligns with senior management directives, customer policies, and statutory regulations Actively support and participate in the company’s Business Improvement Program Develop excellent customer relationships through a professional, empathetic, and solutions‑focused approach Plan and coordinate account activities, adapting to changing requirements to deliver optimal outcomes for customers Identify opportunities for organic growth through cross‑selling value‑added solutions Prepare, support, and contribute to business development initiatives and tender submissions Lead and implement continuous improvement initiatives to enhance work processes and operational performance Provide timely and effective follow‑up to internal and external customer enquiries, concerns, and escalations Develop and implement performance measurement criteria (KPIs) for customer profitability, delivering monthly reports to senior management Skills and Experience: Minimum of 2 years’ experience in a similar role, ideally working with OEMs, dealerships, and/or fleet management Exceptional rapport‑building and relationship management skills, with the ability to establish trust, influence stakeholders, and maintain long‑term client partnerships Strong communication skills, including written, verbal, presentation, and persuasive capability Customer‑centric mindset with the ability to manage pressure and challenging situations professionally Advanced computer skills with strong proficiency in Microsoft Office applications Fast learner with strong problem‑solving abilities and a proactive approach to following up on outstanding issues Strong planning skills with the ability to execute tasks effectively and consistently Excellent organisational and time‑management abilities, capable of managing multiple tasks and responsibilities Able to work independently with minimal supervision, as well as collaboratively within a team environment Automotive industry experience is preferred but not essential What we Offer? X‑Factor Rewards & Recognition Program: Celebrate your achievements with a culture that recognises performance, commitment, and contribution Training & Development: Grow your career through structured leadership programs, professional development pathways, and ongoing mentoring Financial Benefits & Incentives: Enjoy exclusive partner discounts, employee referral bonuses, and service recognition rewards as part of our commitment to valuing your contribution Wellbeing Support: Access our Employee Assistance Program (EAP), providing confidential counselling and wellness resources to support your overall wellbeing Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume. Prixcar values of Play,Passion andCare underpin everything we do. WePLAY as a team, provide service excellence withPASSION and weCARE for our people and customers.Join us and be part of our industry changing journey If you feel that this challenge and opportunity is right for you, please send through a Covering Letter and Resume - we would love to hear from you Please note that all potential Prixcar team members are subject to medical and background checks. #J-18808-Ljbffr