National Account Manager

Drive Growth | Lead Customer Partnerships | Shape the Future of Pet Food Real Pet Food (RPF) is home to some of Australia’s most loved pet nutrition brands — and our Private Label portfolio is integral part of our business. We’re looking for a commercially sharp and customer-focused National Account Manager (Private Label) to lead key retail partnerships, deliver exceptional execution, and unlock new growth opportunities across our PL ranges. Organisation Overview Reporting to the Head of Coles, Independent Grocery & Private Label, you will be the primary customer contact for all Private Label programs across the trade. You’ll partner closely with major retailers to ensure consistent delivery of their agreed PL ranges, while driving new propositions that strengthen joint business outcomes. This is a customer‑facing role, working cross‑functionally with Category, Supply Chain, Finance, Marketing and R&D to deliver winning product solutions, strong commercial performance and seamless project execution. Every day, you’ll bring our RPF values to life — Work as a Pack, Make Your Mark, Lead with Passion and Change the Game. What You’ll Do Build and maintain strong relationships with key retail customers, understanding their PL strategy and delivering to their expectations. Manage end‑to‑end tender processes for both new and existing contracts Partner with retailers on NPD that meets their needs and reflects category insights Collaborate with RPF teams to develop customer propositions on time and within the required financial framework Own the commercial P&L and Customer Contribution Statement for your portfolio, ensuring profitability and margin optimisation Drive PL growth through category‑led insight generation and opportunity identification Analyse customer sales and scan data to track monthly performance, ROI and forecast accuracy Liaise with Supply Chain to deliver solid DIF results and support clear communication during supply challenges Manage customer‑specific queries efficiently and professionally. What You’ll Bring Proven experience in a similar role within FMCG, ideally in Account Executive, Account Manager, Assistant Category Manager or Project Management roles. Strong stakeholder management skills and the ability to juggle multiple priorities in a fast‑moving environment - you are known for being calm under pressure Excellent communication skills with strong influencing and negotiation capability Proven problem‑solving skills and sound judgement - you see solutions not problems Strong time management, planning and project management capability Financial acumen with a solid understanding of forecasting, budgets and monthly sales performance Commercial understanding of product manufacturing, category trends and operations Proficiency across the Microsoft Office suite Desirable: Bachelor’s degree in Business or related field, and/or formal negotiation training (Sentinel/GAP preferred). The Details Internal partners : Sales, Category, Marketing, Finance, Supply Chain, R&D Location: Crows Nest – 4 days per week in the office Travel: As required for customer meetings If you’re commercially minded, customer‑driven, and passionate about building market‑leading Private Label partnerships, we’d love to hear from you. Join us and help shape the future of fresh, healthy pet food. Apply now and Make Your Mark at RPF. What we’re about Real Pet Food (RPF) has been a pioneer in fresh dog and cat nutrition across Australia and New Zealand since 1994, built on a belief in fresher ingredients, better methods, and genuine partnerships. With over 900 people across ANZ, Asia and Europe, we continue to innovate across every pet category, creating beloved brands like Ivory Coat, Nature’s Gift, V.I.P. Petfoods and Love ’Em. As the pet industry rapidly expands, RPF offers a unique opportunity to contribute to a fast‑growing, global business that’s reshaping how we nourish pets. Joining RPF means doing meaningful work with real autonomy, impact and support. You’ll be part of a passionate, down‑to‑earth team, with access to ongoing learning, leadership development, internal mobility and great perks — from LinkedIn Learning and volunteering days to pet‑friendly offices, pawrental leave, and generous rewards. If you’re driven to innovate, grow your career and help change the game in pet nutrition, RPF is the place to make your mark. Next Steps If you're ready to unleash your potential and make a real difference in the booming pet industry, then we want to hear from you Next steps will include: An initial telephone interview followed by 2 face to face interviews 2 work references We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. That’s why we’re committed to building inclusive teams that represent a variety of backgrounds and skills. If you need any reasonable adjustments, accessibility assistance or would like to note which pronouns you use at any stage of our hiring process, just contact us at . We look forward to hearing from you. Please note: NO agencies will be considered during this process. We encourage you to refrain from submitting unsolicited profiles. #J-18808-Ljbffr