Customer Relations Officer

Join to apply for the Customer Relations Officer role at City of Tea Tree Gully 1 day ago Be among the first 25 applicants Join to apply for the Customer Relations Officer role at City of Tea Tree Gully Get AI-powered advice on this job and more exclusive features. City of Tea Tree Gully provided pay range This range is provided by City of Tea Tree Gully. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$83,751.00/yr - A$89,871.00/yr Reporting to the Lead - Customer relations, the Customer Relations Officer is responsible for delivering outstanding customer care by providing responsive, high-quality service and accurate information to staff and customers via multiple channels of interaction. As Council’s first point of contact, this role represents the organisation in a positive, professional manner as defined by Council’s Customer Experience (CX) service level standards. The position requires strong capability across diverse customer service functions, including contact‑centre operations, cashiering, reception, social media, and administrative work. To support the operational requirements of our core customer service functions customer relations staff are required to work rostered hours. Position Description - Customer Relations Officer This is a part-time (30 hours per week) position on a 2-year contract. Key responsibilities are: Deliver a high level of customer care by providing professional, helpful, high-quality service to customers via all channels of interaction. Input, track and monitor customer requests, ensuring timely follow up and feedback where required. Positively support team members in order to maintain a cohesive, dynamic work environment. Ensure all customer complaints are identified and captured via CRM system (Salesforce). Achieve agreed service level standards and KPI’s to optimise organisational and departmental goals. The successful applicant will have: Certificate III in Business Administration or demonstrated equivalent experience in a customer service-related environment Strong customer service skills and ability to manage complex customer interactions Outstanding interpersonal skills and a commitment to developing strong working relationships Experience with Salesforce would be highly regarded Use initiative and working with minimal supervision Well established verbal and written communication skills Be willing to undergo a pre-employment medical assessment and Police check Strong IT skills that enable the use of corporate systems in the day to day work activities Why work for us A career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth. We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance. We provide comprehensive support to our employees. Visit our Careers page for more information. Apply today We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply. Salary range is between $83,751 - $89,871 (Full Time Equivalent) plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications. Applications close 5:00pm Tuesday 26 August. For more information or a confidential discussion, please contact Paige Maynard-Bates via . Applications to be submitted via the City of Tea Tree Gully Careers site. Discover your potential at the City of Tea Tree Gully. Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Customer Service Industries Government Administration Referrals increase your chances of interviewing at City of Tea Tree Gully by 2x Sign in to set job alerts for “Customer Relations Officer” roles. Adelaide, South Australia, Australia A$82,657.00-A$91,222.00 1 week ago Customer Service Officer - Waterworld Aquatic Centre Redwood Park, South Australia, Australia 7 hours ago Golden Grove, South Australia, Australia 2 weeks ago Adelaide, South Australia, Australia 2 weeks ago Adelaide, South Australia, Australia 5 days ago Royal Park, South Australia, Australia 1 week ago Adelaide, South Australia, Australia 2 weeks ago Adelaide, South Australia, Australia A$70,000.00-A$71,000.00 5 days ago Hindmarsh, South Australia, Australia 5 days ago Rosewater, South Australia, Australia 1 month ago ASO2 Regional Customer Service Officer (multiple) Adelaide, South Australia, Australia 1 week ago Adelaide, South Australia, Australia 5 months ago Adelaide, South Australia, Australia 1 day ago Customer Service Specialist - Fixed Term Adelaide, South Australia, Australia 2 weeks ago Elizabeth Vale, South Australia, Australia 5 days ago Administration Officer - Safety, Risk and Insurance Adelaide, South Australia, Australia 6 days ago Casual Register - Administration Support Officer Adelaide, South Australia, Australia 1 day ago Adelaide, South Australia, Australia 1 week ago Adelaide, South Australia, Australia 2 weeks ago Adelaide, South Australia, Australia A$60,000.00-A$75,000.00 3 weeks ago Adelaide, South Australia, Australia 2 weeks ago Adelaide, South Australia, Australia 1 day ago Adelaide, South Australia, Australia 1 month ago Adelaide, South Australia, Australia 6 hours ago Adelaide, South Australia, Australia A$120,000.00-A$130,000.00 2 days ago Adelaide, South Australia, Australia 4 weeks ago Administrator Training | Copper South Australia | Adelaide Medical Receptionist & Administration Assistant Adelaide, South Australia, Australia 2 weeks ago Edinburgh, South Australia, Australia 1 week ago Hindmarsh, South Australia, Australia 1 day ago Adelaide, South Australia, Australia 1 day ago Skye, South Australia, Australia A$60,000.00-A$80,000.00 6 days ago Piccadilly, South Australia, Australia 16 hours ago Ingle Farm, South Australia, Australia 3 weeks ago South Plympton, South Australia, Australia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr