Customer Service Advisor
vor 2 Wochen
Role Purpose & Environment As a Customer Service Advisor in our Vodafone Social Media Team, you will act as the voice of our brand across Vodafone’s social media channels. You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be different, and you’ll have the communication skills to handle all sorts of enquiries. You’ll work with our broader Brand & SocialMedia Team who publish content across our social media channels to ensure you are equipped with the information they need to support customers who interact with our posts. Responsibilities We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Adhere to TPG Telecom’s policies and procedures as introduced and varied from time to time Be able to provide customer support for a variety of issues and general enquiries across our social media channels Detect and raise possible brand and reputational risks. Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including – Facebook, Twitter and Instagram Think outside the box and provide customers with a tailored solution Escalate trending complaints and assist with identifying solutions to issues. Adhere to verification processes to support prompt resolution of complaint and complex customer communications We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work. Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations. Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry. Protect the brand, reputation and profitability of TPG Telecom by maintaining the confidentiality, integrity and availability of its information assets and information systems. Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems. Knowledge & Experience Excellent written and verbal communication skills A positive role model and enjoy working as part of a team Have an interest in the world of social media and an understanding of the different social channels Confidently multitask on a computer A focus on customer service How we work Everyone has a role in bringing the Spirit of TPG Telecom to life, but it starts with you. We’ve brought together powerful brands to create one united force. The latest technology and brave thinking let us connect our people and communities. You play a role in that. A big one. We invite you to bring your boldness and stand out. This place is a safe space for your true self to shine. You’re empowered. Opportunities are plenty for those ready to accept the challenge. #J-18808-Ljbffr
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Customer Service Advisor
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitJoin to apply for the Customer Service Advisor role at Department of Customer Services, Open Data and Small and Family Business . The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public...
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Shared Data Access Service Advisor
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitShared Data Access Service Advisor (Identified) Position: Shared Data Access Service Advisor (Identified) Department: NSW Department of Customer Service (DCS) Location: McKell, Hybrid office arrangements – two days a week in the office Pay range Base salary: A$113,574 – A$125,720 per year + superannuation About the role The Shared Data Access Service...
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Shared Data Access Service Advisor
vor 3 Wochen
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitShared Data Access Service Advisor (Identified) Position : Shared Data Access Service Advisor (Identified) Department : NSW Department of Customer Service (DCS) Location : McKell, Hybrid office arrangements – two days a week in the office Pay range Base salary : A$113,574 – A$125,720 per year + superannuation About the role The Shared Data Access Service...
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Automotive Service Advisor
Vor 5 Tagen
City of Hobart, Österreich Harwoods Ltd VollzeitA leading automotive retail group is seeking a Service Advisor to provide outstanding customer service and manage communication between customers and the workshop. Key responsibilities include addressing customer queries, maintaining high communication standards, and upholding manufacturer service requirements. The ideal candidate should possess a full UK...
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Customer Service Advisor
vor 2 Wochen
Townsville City, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor (Cross Channel) Join to apply for the Customer Service Advisor (Cross Channel) role at Department of Customer Services, Open Data and Small and Family Business . Townsville, Queensland, Australia. About Your Opportunity As the Customer Service Advisor (Cross Channel), you will: Develop and maintain comprehensive knowledge of...
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Digital Customer Advisor – Government Services
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland is looking for a Customer Service Advisor. This entry-level full-time position involves responding to customer requests, handling administrative tasks, and ensuring high-quality service delivery. Successful candidates will engage with stakeholders and contribute to development initiatives within a contact center environment....
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Media Advisor
Vor 7 Tagen
Council of the City of Sydney, Österreich Department of Customer Service VollzeitThe State Insurance Regulatory Authority (SIRA) is looking for a Media Advisor to join our team! The Opportunity Media Advisor, SIRA Media and External Communications team. Fantastic ongoing opportunity to work in a dynamic Comms team, clerk grade 7 / 8 based in Sydney, CBD. Genuinely flexible working arrangements. State of the art offices. Wellbeing...
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Customer & Stakeholder Advisor
vor 2 Wochen
Council of the City of Sydney, Österreich Service Stream VollzeitDescription Summary Exciting new opportunity for an experienced Advisor to join ConnectSydney About the Role ConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and strive to achieve the Stewardship Principles in...
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Digital Customer Advisor
Vor 3 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA Queensland government department is seeking a Customer Service Advisor to provide quality support across multiple channels including phone, chat, and online. You will manage service requests, ensure compliance with quality standards, and engage in continuous improvement initiatives. Ideal candidates will possess strong communication and administrative...
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Customer‑Focused Service Advisor | Cars, Growth
vor 1 Woche
City of Hobart, Österreich Tony White Group Tasmania VollzeitA reputable automotive service provider in Hobart is seeking an enthusiastic Service Advisor to join their team. The successful candidate will have strong people skills, a willingness to learn about mechanical issues, and excellent administration abilities. This role is important for building relationships with customers and ensuring that all jobs are...
