Operations Administrator

We recently celebrated 30 years of working with fruit, vegetable and plant growers, wholesalers, researchers and government authorities - working together to advance plant production. Our solutions combine extensive industry knowledge with the latest developments in global products and services to be Australia’s premier Commercial Greenhouse Technology provider. What do we do? Our team provides growers with technical solutions, products & support to improve the quality of their crops and the productivity of their businesses. We provide climate systems, control systems, water systems and automation and labour-saving products to our customers. We have a strong focus on improving food quality, accessibility, and environmental sustainability. We are looking for an experienced Operations Administrator to join the team at our Hallam office. The role is full time and office based. Role Purpose Reporting to the Construction & Services Manager and working with our technicians and installers, the role ensures customers are supported in their service & routine maintenance requirements , whilst also managing counter sales. Role Responsibilities Taking service and support related calls, supported by Office Administrator Creating urgent and complex service jobs and cases for AU, NZ and Southeast Asia Assisting office administrator with entering sales orders Providing broad support to technicians and installers, including: Provide support to follow-up and contact customers Follow-up parts and stock queries Follow-ups for parts lists, working hours, completion of tasks Booking flights and accommodation Following up customers for overdue payments Liaise with Estimating & Sales Team to provide instant quotes to customers i.e. for small single part sales or phone queries Run fortnightly reports to update the Construction and Service Manager and interstate technicians Sourcing odd parts, one offs, non-stock items etc Follow up status of ordered parts with suppliers and freight companies Forwarding Service work information to Subcontractors Responding to account/invoice queries for service-related costs Assist preparing of after-hours roster for tech support Reviewing all completed service orders and invoicing customers Assist and support with other duties such as: providing support to the management team provide cover and support for Office Administrator Systems you will be using in this role ERPSystems - MYOB Advanced SharePoint Microsoft Office suite – Word, Excel and PowerPoint and Teams Powerplants Service App This role could be yours if you have: Experience in office administration, customer service and/or an operations administration role. Completed a Diploma or similar qualification in Business Administration Experience managing internal phone systems Experience in invoicing, purchase and sales orders Experience in a similar role in the horticulture or construction industry (highly regarded) Experience in a fast‑paced environment, prioritising work, and multi‑tasking We are looking for a person to join our team who: Has VERY strong communication skills (verbal and written)– you will be liaising with busy customers and technicians, who have limited time, but want urgent assistance. Has strong attention to detail – it is imperative that you have a keen eye for detail – selecting and ordering parts is a key part of this role, and this requires a high level of accuracy and attention to your work. Works effectively in a team Effectively manages their time, workload and is organised. You need to prioritise your work – be able to understand what is high priority compared to something which is lower priority. Thrives in a fast‑paced environment Has an interest in horticulture Why work with us? Powerplants is passionate about creating a excellent work environment where people do a great job and have fun doing it. Our team is interested in your personal and professional development. Contributes to the wellbeing of colleagues, and our customers. Are willing to help you, the customers and stakeholders grow. Are passionate about doing a great job. Are honest and transparent in their actions. Gives it their best and really importantly they are kind and fun. What you can look forward to: Supportive flexible work environment to enable you to deliver your best, whilst supporting your personal needs. A commitment to helping you reach your potential via training and cross‑skilling opportunities. Mentoring from industry experts & supportive leaders to guide your career. Social connection – regular team activities and volunteering opportunities. Interested? If you enjoy helping people (your teammates and customers) and you are looking for your next administration role in a fun, friendly, busy team environment - please send through your application. #J-18808-Ljbffr