Customer Service Agent

vor 6 Monaten

Langkampfen T, Österreich Novartis Vollzeit

**Customer Service Agent (f/m/d), NVS, Schaftenau, Austria**

**Your key responsibilities**:

- Your responsibilities include, but are not limited to
- Independent management of customer services activities (order management, complaints, dunning, forecasting, etc.) according to internal guidelines and customer requirements
- Measurement and monitoring of customer service KPIs
- Proactive communication with customers and business partners
- timely processing and response to inquiries; well-structured and solution-oriented communication
- Inventory optimization of store supply (handling rush orders, avoiding shortages in supply, etc.)
- Stakeholder coordination internal and external, such as freight forwarder, planning, logistics, customs, etc.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- High school diploma, general education degree, or similar with at least 3 years of work experience
- Experience working with customer support
- Fluent in German and English
- Communication skills, both written and verbal
- Strong organization skills
- Collaborative mindset and problem solving skills with a high degree of flexibility
- Strong organization skills

**Why Novartis?**

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

**Imagine what you could do here at Novartis
**In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 43.548,40/year (on a full time basis). We also offer a potential market oriented excess payment in line with your experience and qualifications. We are open for part-time and job sharing models and support flexible and remote working where possible.

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.

**Division**

Operations

**Business Unit**

LARGE MOLECULES

**Country**

Austria

**Work Location**

Schaftenau

**Company/Legal Entity**

Sandoz GmbH

**Functional Area**

Technical Operations

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

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