Customer Service Coordinator
vor 2 Monaten
**Summary**:
The Customer Services Coordinator in Austria is part of a 7-member team, reporting to the Customer Services Team Lead. In this role your responsibilities will include managing customer service operations, driving efficiency projects, monitoring performance metrics, managing product distribution, and providing training and support for new product launches.
This position is temporary until end of March 2026. However, the role also offers a hybrid work environment with flexible working hours.
**About the Role**:
**Location**:Schaftenau, Tirol, Austria #Hybrid
**Key Responsibilities**:
- Provide tactical oversight on all customer service operations, portfolio and projects in the department
- Drive operational efficiency projects in developing and implementing new policies and procedures to achieve supplier delivery performance targets
- Processing and preparation of planning data and identification of fluctuation in demand
- Monitoring customer service performance and follow-up of Key Performance Indicators for customer service (One Time In Full, Supplier Confirmation Performance)
- Distribution of marketing samples, stock optimization of market supply (handling of rush orders, avoiding stock out in markets, etc.) and organization of return to supplier process
- Provide training and coaching to customer service agents
- Support launch of new products or brands
**Essential Requirements**:
- High school degree (AHS, HAK, HBLA, or similar) and experience in customer service or a similar position
- Fluent in German and English
- High communication skills, both written and verbal
- Stakeholder management and strong organization skills
- Collaborative mindset and problem-solving skills with a high degree of flexibility
- ERP skills (ideally SAP)
**Benefits and Rewards**:
**Imagine what you could do here at Novartis**
In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 58,199.96 /year (on a full time basis). In most cases, the actual salary will be higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies. We are open for part-time and job sharing models and support flexible and remote working where possible.
**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.
**Adjustments for Applicants with Disabilities**:
Division
Operations
Business Unit
Innovative Medicines
Location
Austria
Site
Schaftenau
Company / Legal Entity
AT33 (FCRS = AT033) Novartis Pharmaceutical Manufacturing GmbH
Functional Area
Technical Operations
Job Type
Full time
Employment Type
Temporary (Fixed Term)
Shift Work
No
**Adjustments for Applicants with Disabilities**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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