Support Specialist

vor 1 Woche

Wien, Österreich App Radar Software GmbH Vollzeit

**Shape the Future of App Marketing**:
App Radar is a worldwide leading technology company specializing in App Store Marketing. Our team of 50+ colleagues has developed a well-known ASO (App Store Optimization) Tool, which helps app marketers improve the visibility and ranking of their apps in the app stores. Besides our App Marketing Platform, we also offer individual services to international clients for App Store Optimization and App Store Advertising.

**Join Our Growth Team**:
Our Growth Team is looking for an experienced **Support Specialist**.** **This position is about assisting a worldwide audience of app marketers striving to increase their app revenues with App Radar’s SaaS solution. If you have the **ambition to excel in fast and solution-oriented B2B communication** in a dynamic tech environment and want to have a high business impact, then this should be you

You will work with a highly motivated, energetic, professional, and multinational team that strives toward continuous development within the app marketing sector. Get the opportunity to grow with us and extend your professional experience

**Your tasks**:

- Managing **incoming support requests**, through communicating on the 1st level **written support chat **(Intercom)
- Assisting App Radar’s **global and prestigious B2B customer base **in a timely manner to help them overcome their platform-related obstacles
- Contributing to our overall **high level of support quality**:

- Creating tasks in our **issue tracking system** (Jira) and working with our subscription management tool (Chargebee), as well as collaborating with 2nd-level support
- Contributing to our product development by providing clustered user feedback
- Improving our support processes with a focus on further automating tasks and **enhancing resolution times**

**Your profile**:

- Have min **2 years of work experience **in customer communication, preferably in a SaaS company
- ** Strong** communication skills in English; German or any other language skills are of advantage
- Motivated to learn about the app industry and SaaS products; marketing and/or technical/IT experience is of advantage
- High interest in **understanding customer’s needs** and ability to see problems from a **customer perspective**:

- Great team player and self-starter with problem solver attitude
- Flexibility, resilience and ability to make decisions independently
- Well-organized, good at time management, and** able to prioritize** based on KPIs and urgency

**What we offer**:

- Work in one of the** most innovative MarTech** companies in Graz/Austria
- Build your career in a trendy industry by learning top-notch SaaS and app marketing techniques, incl. **regular Growth Team trainings** (e.g. Reforge)
- Work first-hand with prestigious** global brands**:

- Focus on your **personal development** together with your team lead
- Create your hybrid working style - mix working in the office and home office
- PS This position is available remotely as well as for part-time****

We **offer **for this position **€33.000;
- **gross salary per year, on a full-time basis. Additionally to your base salary, we offer a sales commission model whereas our final offer will depend on your skills and experience.

In addition, App Radar offers attractive benefits:

- Flexible working hours
- Home Office
- Additional paid vacation days: 24.12. & 31.12.
- Free coffee incl. vegan milk & free lunch on Fridays in the HQ
- Buddy system
- Regular team events

**Got what it takes?**:

  • Technical Support Specialist

    Vor 5 Tagen

    Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • Product Support Specialist

    Vor 5 Tagen

    Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • Application Support Specialist

    Vor 5 Tagen

    Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • IT Support Specialist

    vor 2 Wochen

    Wien, Wien, Österreich FERCHAU Austria GmbH Vollzeit

    IT Support Specialist (m/w/d) Ansprechpartner Frau B.A. Ebru Gönlüsen Talent Acquisition SpecialistFon +43 (1) 3950850-0wien@ferchau.com www.ferchau.com Job-Kennziffer KA95-51609-WN Einsatzort Wien, Österreich Adresse FERCHAU Austria GmbH Niederlassung WienEuro Plaza Gebäude I, Wagenseilgasse 31120 WienÖsterreich Die...

  • IT Support Specialist

    vor 2 Wochen

    Wien, Wien, Österreich FERCHAU Austria GmbH Vollzeit

    IT Support Specialist (m/w/d) Ansprechpartner Frau B.A. Ebru Gönlüsen Talent Acquisition SpecialistFon +43 (1) 3950850-0wien@ferchau.com www.ferchau.com Job-Kennziffer KA95-51609-WN Einsatzort Wien, Österreich Adresse FERCHAU Austria GmbH Niederlassung WienEuro Plaza Gebäude I, Wagenseilgasse 31120 WienÖsterreich Die...

  • Sales Support Specialist

    Vor 5 Tagen

    Wien, Österreich Samsung Electronics Vollzeit

    Position Summary Role and Responsibilities Sales Support Specialist Location: Warszawa, ul. Postępu 14 Work mode: hybrid (3 days office : 2 days home) Your role will include: - Daily work with our Sales Team, Product Managers, Supply Chain and Order Desk team to support driving sales plans for Display Business in Poland. - Support for the sales...

  • Support Specialist

    vor 1 Woche

    Wien, Österreich Tricentis Vollzeit

    Du begeisterst dich für Kundenkommunikation und direkter, professioneller Kundensupport sind deine Leidenschaft? Konstant hohe Qualität und zufriedene Kunden sind deine höchste Priorität? Dann ist hier deine Chance in unserem Support mitzuwirken! Als Support Specialist in unserem internationalen Team erwartet dich: - Du bist die erste Ansprechperson...

  • Client Support Specialist

    Vor 5 Tagen

    Wien, Österreich Markit Vollzeit

    **Help Our Clients Succeed and Succeed With Them**: Our mission is to help IT buyers save time and money. We do this by making IT purchasing simple and transparent. Markit is a leading international company, offering IT purchasing solutions in 46 countries (and growing fast). Our clients are large global companies, fast-growing start-ups, etc. Hundreds of...

  • Cargo Operations Support Specialist

    Vor 3 Tagen

    Wien, Wien, Österreich DHL AIR (Austria) GmbH Vollzeit

    Welcome to DHL AIR (Austria) GmbH, where we strive to deliver excellence in every aspect of our operations. As a Cargo Operations Support Specialist, you will play a vital role in supporting the airline team in all administrative and facility management matters.About Our TeamWe operate in over 220 countries and territories worldwide, providing innovative...

  • Sales Support Specialist

    Vor 5 Tagen

    Wien, Österreich Western Union Vollzeit

    **Sales Support Specialist - Vienna, Austria** Does playing a role in business growth sound exciting to you? Are you energized by supporting new clients on their journey to success? Would you like to work for a global company that believes that when money moves, better things happen? Join Western Union as a Sales Support Specialist. **Motivated by our...

  • Desktop Support Specialist

    Vor 5 Tagen

    Wien, Österreich Sharp Brains Limited Vollzeit

    **Responsibilities**: - Performs computer “Break / Fix” support and installation, add, move or change requirements for peripherals, “Smart Hands” and Server / Networking support. - Completes all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment. - Monitors assigned...

  • Technical Support Specialist

    vor 1 Woche

    Wien, Österreich KompiTech IT Services Vollzeit

    KompiTech Switzerland is an IT service provider, we provides both managed services and IT automation processes to customers across Europe. In Vienna, Austria. We are looking for an individual to work part-time as Technical Support Specialist. You will provide onsite support to our clients with focus on offering excellent customer service. **Key...

  • On Site Support Specialist

    vor 1 Woche

    Wien, Österreich Linear International LTD Vollzeit

    **Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On...

  • Support Content Specialist

    Vor 4 Tagen

    Wien, Österreich Tricentis Vollzeit

    We are seeking a highly motivated and learning-obsessed Content Specialist within the Tricentis Support Organization. Your main focus will be on tailoring high-quality content as well as documenting, implementing and maintaining our internal knowledge related processes. Capturing tacit knowledge to facilitate its reuse for an efficient internal and external...

  • Executive Support Specialist

    Vor 6 Tagen

    Wien, Wien, Österreich DHL AIR (Austria) GmbH Vollzeit

    DHL AIR (Austria) GmbH is a fast-paced cargo airline that requires a highly skilled and organized individual to join our team. As our new Executive Support Specialist, you will be responsible for providing exceptional administrative support to our airline team.About UsWe are a subsidiary of DHL Group, a global leader in logistics. Our primary focus is on...

  • Support Specialist Radiotherapy

    vor 4 Wochen

    Wien, Österreich Brainlab Vollzeit

    Company Description Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25...

  • Customer Operations

    Vor 4 Tagen

    Wien, Österreich Fieldwire Vollzeit

    **Who are we looking for?** As a Customer Operations & Support Specialist, your objective is to ensure our customers get the most of Fieldwire by answering their questions about our platform, executing subscription orders and provisioning accounts in our back office and billing systems, and creating help content for our customer-facing knowledge base while...

  • Operation Support Specialist

    vor 3 Wochen

    Wien, Wien, Österreich SAMSUNG Electronics Austria GmbH Vollzeit

    Operation Support Specialist (w/m/x) Samsung Electronics ist ein globaler Technologieführer, der Menschen auf der ganzen Welt neue Möglichkeiten eröffnet. Basis unseres Erfolges sind unsere Mitarbeiter:innen, deren Talent, Kreativität und Leidenschaft herausragt. Wir streben nach Spitzenleistungen und suchen Top-Talente, die uns auf diesem Weg...

  • Operation Support Specialist

    vor 3 Wochen

    Wien, Wien, Österreich SAMSUNG Electronics Austria GmbH Vollzeit

    Operation Support Specialist (w/m/x) Samsung Electronics ist ein globaler Technologieführer, der Menschen auf der ganzen Welt neue Möglichkeiten eröffnet. Basis unseres Erfolges sind unsere Mitarbeiter:innen, deren Talent, Kreativität und Leidenschaft herausragt. Wir streben nach Spitzenleistungen und suchen Top-Talente, die uns auf diesem Weg...

  • Sales Support Specialist

    vor 2 Wochen

    Wien, Wien, Österreich Muellbacher Personalberatung Vollzeit

    SALES SUPPORT SPECIALIST (M/F/D) European FMCG Group - DACH Leading Tex-Mex BrandVienna, Austria Unser Auftraggeber - die Paulig Group - ist eine innovationsstarke, weltweit tätige Unternehmensgruppe in Familienbesitz und zählt zu den führenden Akteuren im europäischen Food-&-Beverages-Markt. Paulig fördert eine nachhaltige Esskultur und bietet...