Site & Field Support At/ch/si (M/F/d)
vor 1 Woche
Company Description
H&M Business Tech is established to take the lead in changing the fashion industry completely, combining business and technology with innovation to create new business and customer value. We want to create a global and collaborative network for the newly formed function and make sure that our Business Tech products are achieving desired effects in the markets and are relevant for our customers & colleagues in different parts of the world.
Job Description**
AS A SITE & FIELD SUPPORT**
you serve as the link between Product/Service Teams or centrally located support (e.g. Service Desk) and the local site where tech products/services are installed and used. By being a communicating person who has a passion for assessing and supporting the needs of our customers and colleagues, you will find this position exciting. Furthermore, your tasks include:
- Installing, configuring and upgrading tech products and equipment
- Troubleshooting, diagnosing and fixing a range of technical and/or user problems related to the site where the products/services are installed
- Create and update documentation about installations
- Configure and hand out office equipment and report to and communicate with the ordering person about the status
- Provide feedback to Product/Service Owner about possible improvements
- Keep configuration and asset information up to date
Qualifications**
WHO WE ARE LOOKING FOR**:
Just like us, you believe in a non-hierarchical culture of collaboration, transparency and trust. You are having a positive and action-oriented attitude, as well as a service-minded approach. You should be passionate about tech & people and thrive in a challenging and fast-paced environment. Your competences such as self-reflection and empathy will contribute to be successful in this role. Furthermore, we believe that you:
- Have relevant experience in this field. It is more important to us than formal education. However, graduation (HTL, FH, University or other higher schools) with a technical focus or completion of a technical apprenticeship is an asset.
- Have strong Office 365 knowledge
- Have the ability to coordinate with vendors and internal staff. You know how to multi-task and handle different situations/and people in parallel.
- Have strong analytical skills to solve issues by finding and fixing the root cause
- Have experience working with case notes, error logs and technical writing
- Have experience working with Hardware & Software Diagnosis & Support
- Have great knowledge about physical data room/center architecture and different components such as network routing and switching, UPS, servers and backup/storage solutions
- Have great knowledge about common office equipment and technology such as printers, PC/laptops, LAN, Wi-Fi, screens, routers, switches and telephony
- Are an excellent communicator with a passion to assess & support the needs of customers & colleagues
- Are fluent in German and English. French and/or Italian is an asset
- Are willing to travel occasionally (mostly within Austria)
Additional Information**
DO YOU HAVE A PASSION FOR HELPING OTHERS & WANT TO PROVIDE HANDS-ON SUPPORT TO OUR COLLEAGUES?
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