Customer Success Manager

vor 3 Wochen

Wien, Österreich MeisterLabs Vollzeit

**Your Responsibilities**:
At Meister, we’re serious about customer satisfaction, which is why our Customer Success Team works tirelessly to help millions of users worldwide get the most from our tools. Now, it’s your turn: we’re looking for a Customer Success Manager to engage with our user base and build meaningful, long-term relationships geared toward growth and success.

As a Customer Success Manager, you will help our customers as they explore the Meister Suite, assisting with any technical issues. You will service a portfolio of high-end accounts and oversee customer retention and business growth. If you think you’ve got what it takes to help our customers get maximum benefit out of our tools, then we’d love to hear from you.

**What Makes You Special**:

- **3 years’ experience. **You have acquired a wealth of expertise in a B2B Customer Success or Account Manager role.
- ** SaaS industry expertise. **Your valuable experience working in a SaaS environment will help drive us forward.
- ** Customer-driven.** You know how to build strong customer relationships and can identify potential business opportunities by engaging with decision-makers and stakeholders.
- ** Sales mindset. **Your experience in selling and negotiation (upselling/cross-selling products) and managing revenue goals will help Meister to grow, continually.
- ** Prioritization skills.** You are able to cut through the noise and effectively manage a portfolio of customers (renewal management, contract extensions, customer relations).
- ** Team spirit. **Your outstanding work ethic doesn’t just fit Meister: it makes us better.
- ** Language skills.** You have excellent written and spoken German and English, any other language skills are a plus.

**Meister and You**:

- **Find your place.** We’re ambitious and well-funded: driving innovation and bringing value to users.
- ** Feel valued. **Salaries at Meister fit your skills and experience. You’ll share in our success with an employee stock ownership option additional to your pay.
- ** Define your future.** 10% time for personal development and a customizable training plan.
- ** Choose where.** Work with us in Vienna and/or remotely in Austria or Germany. Full-remote possibilities for international team members.
- ** Choose when.** Organize your work week as you like with our flexitime agreement.
- ** Choose how. **Select your own hardware and join an agile environment that promotes autonomy.
- ** Get there.** Public transport card or other commuter benefits.
- ** Stay healthy.** Subsidized indoor, outdoor and wellness activities in Austria, Germany or the US.
- ** Relax.** Extra vacation day on your birthday, plus December 24 and 31. Entitlement increases the longer you’re at Meister.
- ** Celebrate.** Regular events, including an annual company retreat and frequent team activities.

**About us**:

- For millions of teams worldwide, Meister products are an indispensable part of a successful working life. We create stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration: our users, products and team all work beautifully together. With offices in Vienna, Munich and Seattle, we’ve established a strong base for more than 130 talented employees to fulfill their potential. Now, thanks to an empowering system for remote work, we can search the world for the best tech talent, finding new team members who drive us toward our ambitious global goals. You could be one of them: make the leap and join an established, well-funded software company that lives and breathes innovation.

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