Customer Success Specialist
Vor 7 Tagen
Cropster is the market leader in software for the specialty coffee industry. We work with farmers, exporters, importers, and roasters in over 90 countries around the world to help them deliver a better cup of coffee sustainably.
We’re a fast-growing business that is highly focused on our customers and the benefits we can bring them through close collaboration—with a successful history of over 15 years. We also believe that work-life balance is more than a catchphrase, it is a part of our success. We encourage empowerment and taking over responsibilities. We provide our team with room to grow within our organization, to develop their interests and expertise whatever their current experience level. We are committed to building a culture of inclusion and embracing diversity in all its forms. We offer fair, competitive, and transparent pay. The range for this position is€ 39K to € 46K gross on a full-time basis and we look at factors like your experience and individual qualifications to determine our offer, which includes benefits like an educational budget and an endless stream of really great coffee. We also make our best possible offer upfront—no games.
Join us and be part of a great team focused on bringing Cropster’s expanding product line to the international market.
Tasks
- Focus on providing more value for our customers, with the purpose of retaining our customers and expanding net recurring revenue.
- Provide the first level of customer service from a customer’s first invoice through the entire customer life cycle, including but not limited to training, upgrades, pricing, billing, cancellations, etc.
- Monitor at-risk customers and intervene with Customer Success efforts, increase customer retention and improve value for each customer.
- Detect and point out upsell potentials to responsible sales managers and schedule product demos where applicable.
- Identify common customer challenges, proactively suggest solutions, and coach customers to become product experts.
- Collect customer insights and feature requests for our Product Managers.
- Work within a team of CSMs to ensure market coverage and to collect and share relevant best practices.
- Be the connector between the customer and all cross-functional teams including but not limited to Sales, Support, Product Management, etc.
**Requirements**:
We are looking for a person with
- A relevant bachelor's degree or equivalent work experience.
- A minimum of 3 years of experience in a Customer Success or customer service role, ideally in the SaaS industry, or extensive experience in the specialty coffee industry as an educator, sales manager, or alike.
- You exceed customer success goals and deliver a top-shelf customer experience.
- You have a track record of increasing customer retention and satisfaction.
- You have experience planning, leading, executing, and monitoring projects.
- Experience delivering product demos and explaining product benefits and complex workflows in an understandable and digestible manner.
- Experience working with increasing product adaptation and utilization.
- You feel comfortable working in a fast-changing environment and see uncertainty as an opportunity rather than a threat.
- You consider yourself a self-starter and are used to working independently but still love to work on a team of motivated people.
- Experience implementing new structures and defining new processes in your area of expertise.
- Fluent in German and English (C1)
That said, we'd be particularly delighted to hire someone with
- Knowledge of the coffee industry
- Any additional language skills
- A deep appreciation for a good cup of coffee
**Benefits**:
Why you might want to work with us
- We're small, so there are no layers of bureaucracy to work through.
- You can have a huge impact here.
- We care about our people as much as we care about our customers. Work-life balance is not only a catchphrase for us and flex time and home office are a given.
- Feedback equals growth for us. Welcoming and sharing insights help us grow personally and professionally.
- People working in the coffee industry are passionate, open, inspiring and just pure joy to work with. There are not many industries that can claim that.
- Purpose. Our ❤ beats for coffee and its industry—from producer to barista—and our work has a lasting impact on it.
- We have a deep appreciation for a good cup of coffee and don’t get through the day without (at least) one.
-
Customer Success Specialist Europe Full-time
vor 6 Monaten
Innsbruck, Österreich Burton Snowboards VollzeitAt Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity,...
-
Seasonal Customer Success Specialist Dtc Part Time
vor 3 Monaten
Innsbruck, Österreich BURTON VollzeitAt Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity,...
-
Seasonal Customer Success Specialist Dtc Part Time
vor 3 Monaten
Innsbruck, Österreich BURTON EUROPE VollzeitAt Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity,...
-
Customer Success Manager
vor 7 Monaten
Innsbruck, Österreich RateBoard GmbH VollzeitRateBoard ist einer der führenden Revenue Management-Software Anbieter und seit 2020 Teil der weltweit bekannten Zucchetti-Group mit rund 10.000 Mitarbeitern. Wir entwickeln und vertreiben eine innovative Pricing-Software, die Hotels dabei hilft, Ihren Umsatz zu steigern, die Auslastung zu optimieren und interne Prozesse zu vereinfachen sowie Zeit zu...
-
Junior Customer Success Manager
vor 7 Monaten
Innsbruck, Österreich RateBoard GmbH VollzeitDu bist dir bewusst, dass Customer Success viel mehr bedeutet, als schnell auf Kundenprobleme zu reagieren und diese zu lösen? Es ist viel abwechslungsreicher: Du sorgst für einen steigenden Customer Lifetime Value, indem du die Beziehungen zu unseren Bestandskunden pflegst.Du möchtest dich umorientieren, hast Hotellerie-Erfahrung oder bist ein...
-
Customer Success Manager
vor 6 Monaten
Innsbruck, Österreich RateBoard GmbH Vollzeit_RateBoard ist einer der führenden Revenue Management-Software Anbieter und seit 2020 Teil der weltweit bekannten Zucchetti-Group mit rund 10.000 Mitarbeitern. Wir entwickeln und vertreiben eine innovative Pricing-Software, die Hotels dabei hilft, Ihren Umsatz zu steigern, die Auslastung zu optimieren und interne Prozesse zu vereinfachen sowie Zeit zu...
-
Customer Success Manager Eu
vor 7 Monaten
Innsbruck, Österreich Innerspace GmbH VollzeitAt our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the...
-
Customer Success Manager Europe
vor 1 Monat
Innsbruck, Österreich Innerspace GmbH VollzeitAt our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the...
-
Junior Customer Success Manager
vor 7 Monaten
Innsbruck, Österreich RateBoard GmbH Vollzeit**Flexible Umgebung**: Genieße ein lockeres Arbeitsumfeld, flexible Arbeitszeiten und Home-Office, in dem jeder Mitarbeiter und jede Mitarbeiterin eigene kreative Freiheit hat. Flexible Arbeitszeiten Home-Office-Möglichkeit **Hart arbeiten und Spaß haben**: Wir wachsen ständig und brauchen Mitarbeiter und Mitarbeiterinnen, die bereit sind, sich neuen...
-
Customer Success Manager Europe
vor 1 Monat
Innsbruck, Österreich Business Beat Innerspace MAD MADiscover Miviso Vollzeit**Role Description**: At our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships....
-
Customer Success Manager Europe
vor 1 Monat
Innsbruck, Österreich Innerspace GmbH VollzeitAt our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the...
-
Junior Customer Success Manager
vor 7 Monaten
Innsbruck, Österreich RateBoard VollzeitDu bist dir bewusst, dass Customer Success viel mehr bedeutet, als schnell auf Kundenprobleme zu reagieren und diese zu lösen? Es ist viel abwechslungsreicher: Du sorgst für einen steigenden Customer Lifetime Value, indem du die Beziehungen zu unseren Bestandskunden pflegst. Du möchtest dich umorientieren, hast Hotellerie-Erfahrung oder bist ein...
-
Customer Success Manager Eu
vor 7 Monaten
Innsbruck, Österreich Business Beat Innerspace MAD MADiscover Miviso Vollzeit**Role Description**: At our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships....
-
(Junior-) Customer Success Manager(M/w/x)
vor 2 Monaten
Innsbruck, Österreich RateBoard GmbH Vollzeit**Flexible Umgebung**: Genieße ein lockeres Arbeitsumfeld, flexible Arbeitszeiten und Home-Office, in dem jeder Mitarbeiter und jede Mitarbeiterin eigene kreative Freiheit hat. Flexible Arbeitszeiten Home-Office-Möglichkeit **Motivation & Spaß**: Wir wachsen ständig und brauchen Mitarbeiter und Mitarbeiterinnen, die bereit sind, sich neuen...
-
Customer Success Managerin
vor 6 Monaten
Innsbruck, Österreich Business Beat GmbH VollzeitBist du bereit, die Mitarbeiterzufriedenheit und -bindung unserer Kunden und Kundinnen mit Hilfe unserer HR-Software für Feedbackprozesse zu stärken? Als Customer Success ManagerIn (m/w/x) bei Business Beat reagierst du auf Kundenprobleme schnell und lösungsorientiert und sorgst für einen steigenden Customer Lifetime Value. Gemeinsam mit unserem...
-
Customer Success Manager
Vor 3 Tagen
Innsbruck, Österreich Parkdepot GmbH VollzeitParkdepot betreibt eine der führenden Parking-Plattformen in Europa und digitalisiert die traditionelle Branche der Parkraumbewirtschaftung. Unsere Formel ist einfach: Ein motiviertes Team mit Fokus auf Technologie und Kundenfreundlichkeit sowie hohe Ambitionen treiben uns zu Erfolgen und schnellem Wachstum. Bist du dabei? Aufgaben - Onboarding...
-
Customer Success Manager in B2B
Vor 7 Tagen
Innsbruck, Österreich Business Beat GmbH VollzeitDu bist dir bewusst, dass Customer Success viel mehr bedeutet als schnell auf Kundenprobleme zu reagieren und diese zu lösen? Es ist viel abwechslungsreicher: Du sorgst unter dem Strich für einen steigenden Customer Lifetime Value, indem du proaktiv die Beziehung zu unseren Bestandskunden pflegst. Du hast Bock, deren Kundenerlebnis mit unserer fairen,...
-
Customer Success Managerin
Vor 7 Tagen
Innsbruck, Österreich Swarm Analytics VollzeitSwarm Analytics hilft Unternehmen, schnelle und smarte Erkenntnisse in komplexen Umgebungen einfach, kostengünstig und vertrauenswürdig zu erfassen. Wir suchen ambitionierte Menschen, die gemeinsam mit uns die Smart City von morgen gestalten wollen! Bei Swarm Analytics sind unsere Partner und deren Vertrauen in uns entscheidend für unseren Erfolg. Als...
-
Customer Success Manager in Vorarlberg
vor 7 Monaten
Innsbruck, Österreich Konica Minolta Business Solutions Austria Vollzeit**Gesellschaft**: Konica Minolta Business Solutions Austria GmbH - **Ansprechperson**: Nina Bauer - **Rubrik**: Sales - **Karrierelevel**: Young Professionals, Professionals - **Vertragsart**: Unbefristeter Vertrag - **Arbeitszeit**: Vollzeit - **Standort(e)**: Innsbruck, Dornbirn - **Teilen**: LinkedInE-MailDrucken Customer Success Manager in Vorarlberg...
-
Customer Success Manager
Vor 7 Tagen
Innsbruck, Österreich Intendo VollzeitWir sind ein am Markt etabliertes Softwareunternehmen, welches individualisierte Softwarelösungen für Kunden entwickelt. Zur Verstärkung unseres Teams suchen wir nach einer vielseitigen Persönlichkeit, die uns von der Akquise über die Projektbegleitung bis zur Nachbetreuung unterstützt. Aufgaben Unterstützung im Akquiseprozess Begleitung vom...
