Itsm Process Specialist

vor 7 Monaten

Wien, Österreich Erste Digital Vollzeit

We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

You will be part of a team of IT Service Managers where close collaboration is fostered, decisions are made in sync and communication is done to other areas and stakeholders actively.

We are looking for an IT Service Management specialist with process expertise in the area of central ITIL that ideally covers knowledge and capabilities overall for Change, Incident, Problem, Configuration, Capacity, Release and Deployment.

**What to do**:

- Continuous consideration of possible process improvements and support for them (by adhering to the latest frameworks of ITIL)
- Work closely with other process managers in accomplishing the backlog of improvements and projects to implement and support effective solutions for ITSM
- Incorporating Cloud services into existing ITSM processes and procedures, ensuring seamless service delivery and operational continuity, as well as regulatory compliance
- Capability to develop and execute a plan for transitioning ITSM processes to support a cloud-first strategy, including risk assessment, stakeholder engagement, and change management
- Integrate and increase automation of processes in ServiceNow
- Have a data driven approach of the processes and process quality (examine data quality, analyze KPIs) and implement necessary measures
- Consulting stakeholders and supporting implementation of new projects while adhering to our processes
- Conduct trainings and developing learning modules for core ITSM Processes

**You check these boxes**:

- A completed education (HTL, FH, university and/or experience in the bank IT environment)
- You bring a high problem-solving ability, speak the language of the different internal and external stakeholders
- Proficient in utilizing ServiceNow for IT Service Management and process automation
- Proven experience in IT Service Management (ITSM), including process design, implementation, and optimization in line with ITIL or similar framework
- Solid understanding of integrating SaaS, PaaS and IaaS processes into ITSM practices
- You have a solution-oriented mindset and continuously look for opportunities to improve processes and way of working
- You are familiar with Kanban and working with OKRs
- You understand how to bring people together, communicate goals and bring about decisions
- You have a very good command of English (German language is an advantage)

**Why you will like us**:

- Possibility to benefit and learn from our international, talented and passionate community at Erste
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
- Health Centre - The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
- Employee benefits - Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
- Employee Referral Program - Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 52.136,
- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

**The way we are**:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.

  • Itsm Process Specialist

    vor 7 Monaten

    Wien, Österreich Erste Digital GmbH Vollzeit

    Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts...

  • Itsm Manager

    vor 4 Monaten

    Wien, Österreich MM Group Vollzeit

    **ID Stellenanforderung**:1521 **Vollzeit/Teilzeit**:Vollzeit MM ist ein weltweit führender Produzent von Consumer Packaging. Die Gruppe bietet Verpackungslösungen aus Karton und Faltschachteln mit einem attraktiven Angebot bei Kraftpapieren, ungestrichenen Feinpapieren, Beipackzettel und Etiketten. MM fördert nachhaltige Entwicklung durch innovative,...

  • Lead Itsm Process Expert

    vor 6 Monaten

    Wien, Österreich Erste Digital Vollzeit

    With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region. We aim to attract and develop the best talent and aspire to be an IT employer beyond compare. You will be part of a team of IT Service Managers where close...

  • On Site Support Specialist

    vor 7 Monaten

    Wien, Österreich Linear International LTD Vollzeit

    **Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On...

  • Process-Teamleiter:in Tools und Reporting Wien Vollzeit

    vor 4 Wochen

    Wien, Wien, Österreich Bundesrechenzentrum Vollzeit

    BeschreibungWir suchen eine erfahrene Fachkraft für die Leitung des Teams 'Process, Tools & Reporting' in der Abteilung Operations Center. Hier sind Ihre Hauptaufgaben:Leitung und Steuerung des Teams 'Process, Tools & Reporting'Weiterentwicklung der Teamstrategie und Mitarbeit an der AbteilungsstrategieInhaltliche Mitarbeit bei der Weiterentwicklung und...

  • Process Engineering Specialist

    vor 2 Monaten

    Wien, Wien, Österreich ILF Consulting Engineers Austria GmbH Vollzeit

    Job Title: Process Engineering SpecialistJob Summary:We are seeking a skilled Process Engineering Specialist to join our team at ILF Consulting Engineers Austria GmbH. As a Process Engineering Specialist, you will be responsible for preparing and managing piping and instrumentation diagrams (P&IDs) throughout the entire project lifecycle.Key...

  • Process Optimization Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich Ams-OSRAM AG Vollzeit

    At Ams-OSRAM AG, a global leader in innovative light and sensor solutions, we believe that the power of light can transform applications. As a Process Integration Specialist, you will play a vital role in our success by adding intelligence to light. Our around 20,000 employees worldwide focus on innovation alongside societal megatrends like digitalization,...

  • Process Automation Specialist

    vor 7 Monaten

    Wien, Österreich Institute of Science and Technology Austria (ISTA) Vollzeit

    Full Time (40 h/w) - Klosterneuburg near Vienna, Austria / Home Office possible - € 57,000* gross/year (for 40h/week) Your Responsibilities We are looking for a skilled and driven Process Automation Specialist to join our Digitalization and Operational Excellence team as we set up a Digital Center of Excellence. Your responsibilities will play a vital...

  • Teamleiter:in (w/m/d) Process, Tools & Reporting

    vor 1 Monat

    Wien, Österreich Bundesrechenzentrum GmbH Vollzeit

    Wir sind das Kompetenzzentrum für Digitalisierung des Public Sectors in Österreich und damit Teil der kritischen Infrastruktur. Ob Digitales Amt, FinanzOnline, Unternehmensserviceportal oder digitaler Führerschein am Smartphone: Im BRZ entwickelte Anwendungen und Services vereinfachen Millionen Menschen den Alltag, indem sie Behördenwege mit wenigen...

  • Process P&Id Specialist

    vor 2 Monaten

    Wien, Wien, Österreich ILF Consulting Engineers Austria GmbH Vollzeit

    At ILF Consulting Engineers Austria GmbH, we are seeking a skilled Process P&Id Specialist to join our team. This role will be responsible for preparing and managing piping and instrumentation diagrams (P&IDs) throughout the entire project lifecycle.We are committed to delivering exceptional technical excellence, and as a member of our team, you will play a...

  • Itil Operations Specialist

    vor 7 Monaten

    Wien, Österreich Erste Digital Vollzeit

    With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region. We aim to attract and develop the best talent and aspire to be an IT employer beyond compare. As an IT Operations Specialist / Problem Manager, you will...

  • Process Specialist, Panelboard Service Expert

    vor 1 Monat

    Wien, Wien, Österreich ANDRITZ Vollzeit

    We are at the forefront of future engineering technologies, with innovative solutions ensuring client success in key industries shaping the world.As a Process Specialist (m/f/d) in Vienna, you will drive competitive and standardized processes, execute R&D projects, and contribute to strategic product management.Your Key Responsibilities:Develop and manage...

  • HR Specialist Reporting

    vor 2 Monaten

    Wien, Österreich Wienerberger AG Vollzeit

    At wienerberger we are committed to a better future. With innovative and sustainable building materials, we strive to improve people's lives and create a world in which future generations have the same opportunities as we do today. Guided by trust, respect, passion and creativity, we shape a better future. **Our shared vision**: We improve people's quality...

  • Servicenow Manager

    vor 6 Monaten

    Wien, Österreich Alldus International Consulting Ltd Vollzeit

    Wein, Vienna ServiceNow - Architect - Permanent **Are you a seasoned ServiceNow expert with a keen interest in shaping innovation and driving change? Are you comfortable navigating dynamic environments and overseeing projects that influence business processes & solution design? We offer a significant opportunity within our respected global...

  • Support Operations Specialist

    vor 1 Monat

    Wien, Wien, Österreich Kapsch TrafficCom Vollzeit

    Unlock Your Potential with Kapsch TrafficComKapsch is a global technology leader, renowned for its cutting-edge Intelligent Transportation Systems. Our company has thrived for over 130 years, driven by family values and a passion for innovation.We are seeking a talented Support Operations Specialist to join our dynamic team. As a key member of our support...

  • It Process Specialist Cad

    vor 2 Monaten

    Wien, Österreich Rheinmetall MAN Military Vehicles Österreich GesmbH Vollzeit € 4.269

    IT Process Specialist CAD (m/w/d) Rheinmetall MAN Military Vehicles Österreich GesmbH in Wien Anstellungsart: Vollzeit Vertragsart: Unbefristeter Vertrag Entwicklung, Testung und Implementierung von CAD/PLM Teamcenter und IT-Schnittstellen * Rollout und Schulung, Key-User-Support * Dokumentation des Lösungskonzepts, der Datenmodelle und des...

  • Data Hub Business Analyst

    vor 2 Wochen

    Wien, Wien, Österreich Erste Bank Vollzeit

    Data Hub Business Analyst - Process Optimization SpecialistWe are seeking a skilled Business Analyst to join our Customer Lifecycle Servicing and Solutions team at Erste Group Bank AG, one of the largest banking groups in Central and Eastern Europe.The ideal candidate will have a background in process improvements, customer satisfaction, and data analysis....

  • Service Specialist Iot

    vor 7 Monaten

    Wien, Österreich T-MOBILE Vollzeit

    **Service Specialist IoT (m/w/d)**: - Wien | ab sofort | Teilzeit / Vollzeit | unbefristet Jetzt bewerben! **Wir sind Magenta** Magenta Telekom ist ein führender Anbieter von Internet, Mobilfunk, Entertainment und Business-Lösungen in Österreich. Das Unternehmen zählt rund 2.200 Mitarbeiter*innen und ist Teil der Deutsche Telekom Gruppe.**Dein...

  • Process Engineer Specialist for Pharmaceutical Equipment Design

    vor 1 Monat

    Wien, Wien, Österreich Octapharma Vollzeit

    About the RoleWe are seeking a highly skilled Process Engineer Specialist to join our team in designing and developing process equipment for aseptic processing. The ideal candidate will have experience in planning, reviewing, and preparing project descriptions and development plans.As part of our dynamic team, you will be responsible for:Designing and...

  • Junior Service Desk Specialist

    vor 4 Monaten

    Wien, Österreich KAPSCH Vollzeit

    Are you ready to kickstart your career in IT with an innovative global company? **Kapsch** is seeking a **Junior Service Desk Specialist** in Vienna to join our dynamic team. In this role, you'll be the go-to person for internal and external customer support, tackling technical incidents, monitoring IT infrastructure, and providing remote assistance. If you...