Front Desk Manager
vor 6 Monaten
**Job Number** 24099396
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
- At 141 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton._
Do you want to create personalized and memorable experiences for our guests and become part of this global mission?
The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:
**Front Desk Manager**
In this responsible position, you will be responsible for the smooth running of the entire front desk area.
In close cooperation with and as a deputy to our Assistant Front Office Manager, you will be responsible for the following **tasks**:
- Responsibility for the smooth organizational and administrative running of the Front Desk area (incl. Guest Services, Concierge) in coordination with the Assistant Front Office Manager, as well as Front of House Manager
- All front office activities including the organization of early, late and night shifts, including complaint management
- Deputizing for the Assistant Front Office Manager in his/her absence
- Duty and holiday planning for the entire department, as well as carrying out employee appraisals
- Planning and organizing department meetings and training sessions for the front desk area
**Your competencies**:
- Completed vocational training in hotel management or business administration
- Several years of professional experience in the hospitality industry, experience as a supervisor at the front office
- Independence and team spirit
- Sound knowledge of Opera
- Very good MS Office skills
- Very good written and spoken German and English skills
**Our benefits**:
- An attractive salary
- Team-spirited co-workers
- Encouraging management
- Meals in our in-house Employee Dining Room
- Excellent career opportunities within the world's largest hotel chain Marriott International
- Regular growth and training opportunities
- Wellbeing programs
- Worldwide discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
**“We are Ladies and Gentlemen, serving Ladies and Gentlemen”**
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.
**Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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