Multilingual Customer Experience Specialist in Malta with Relocation Benefits

vor 2 Wochen


Wien, Wien, Österreich Cross Border Talents Vollzeit

Are you ready to take your customer support skills to the next level?

Cross Border Talents is seeking a highly motivated and experienced Customer Experience Specialist to join our team in Malta.

About the Role:

This exciting opportunity involves providing exceptional customer service via email and live chat, ensuring clear and timely communication. The ideal candidate will be an innovative problem-solver with strong leadership and analytical skills.

Key Responsibilities:

  • Respond to customer inquiries via email and live chat, utilizing best tools for accurate and comprehensive information
  • Moderate user-generated content to uphold company policies and standards
  • Identify and address potential scams or fraudulent activities to maintain a secure online environment
  • Accurately log interactions and resolutions for customer records
  • Collaborate with team members to improve processes and enhance customer experiences
  • Meet personal and team support goals
  • Work effectively with internal and client teams
  • Participate in training to ensure compliance with moderation policies
  • Support various workflows, clients, and markets as needed

Requirements:

  • C2 level proficiency in German
  • B2 level proficiency in English
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Your Benefits:

  • Competitive Salary: €35,000 - €45,000 per annum (negotiable based on experience)
  • Performance Bonuses: Earn rewards for achieving set targets
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition to Malta
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

Join our dynamic team and take the first step towards a rewarding customer support career.



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