Customer Experience Specialist

vor 2 Wochen

Wien, Wien, Österreich Wolt Vollzeit

Company Overview


At Wolt, we strive to deliver exceptional customer experiences. As a key member of our live operation team, you will play a crucial role in ensuring that our customers receive the best support possible.



About the Role


This shift work position requires excellent communication skills, with proficiency in German and English. You will be responsible for processing incoming live chats from customers, venues, and couriers, providing both inbound and outbound support via phone calls.



Key Responsibilities



  • Process live chats from customers, venues, and couriers in shifts
  • Develop the support function together with the support team and other teams within Wolt
  • Provide inbound and outbound support via phone calls
  • Proactively solve problems by monitoring order volume using internal tools
  • Work closely with the operations team to ensure smooth delivery operations


Requirements



  • Excellent communication skills in German and English
  • Ability to work flexible shifts, including mornings, evenings, and weekends
  • Experience in customer-oriented jobs and strong teamwork skills
  • Quick grasp, attention to detail, and ability to see the big picture
  • Tech-savviness and interest in digital products


Estimated Salary


We offer a competitive salary of approximately 45,000 - 55,000 EUR per year, depending on location and experience.



Benefits


As a valued member of our team, you can expect:



  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real impact on our customers' experiences

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