Account Relationship Manager

Vor 3 Tagen


Wien, Wien, Österreich Entain Vollzeit
About the Role

We are seeking a highly skilled Account Relationship Manager to join our team in Vienna, responsible for building and maintaining relationships with high-value customers. As a key member of our account management team, you will be responsible for driving growth and revenue while ensuring regulatory requests are met.

Key Responsibilities
  • Build and maintain strong relationships with allocated players through effective communication via phone, email, and live chat
  • Ensure compliance with regulatory requirements, including responsible gaming and anti-money laundering (AML) interactions
  • Identify potential new account customers through daily business analysis and reporting
  • Resolve customer issues and disputes in a timely and professional manner
  • Work collaboratively with the hospitality manager to organize events and optimize the customer experience
Qualifications and Requirements

To be successful in this role, you will need:

  • Native fluency in Bulgarian and proficiency in German and English
  • Previous experience in account management or strong customer service background
  • Industry experience is preferred, but not essential
  • A proven track record of outstanding safer gambling relationship management skills
  • A high interest in licensed online gaming, particularly in sports and casino
  • Excellent personal relationship management skills and ability to work independently
Benefits and Perks

As an Account Relationship Manager at Entain, you can expect a competitive salary, hybrid working arrangements, life assurance, and access to a range of benefits, including:

  • Group bonus scheme
  • Hybrid working – 2 days in the office
  • Life assurance – 2x Annual Salary
  • Ability to buy holiday
  • Free subscription to wellbeing app Unmind
  • Additional "It's Your Game" day off to use at either Christmas or New Year
  • Entain & Enhance days – 2 paid days off to focus on your professional or personal development
  • Share save scheme
  • Team Spirit - events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
Estimated Salary: €50,000 - €70,000 per annum
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