Account Relationship Manager
Vor 3 Tagen
We are seeking a highly skilled Account Relationship Manager to join our team in Vienna, responsible for building and maintaining relationships with high-value customers. As a key member of our account management team, you will be responsible for driving growth and revenue while ensuring regulatory requests are met.
Key Responsibilities- Build and maintain strong relationships with allocated players through effective communication via phone, email, and live chat
- Ensure compliance with regulatory requirements, including responsible gaming and anti-money laundering (AML) interactions
- Identify potential new account customers through daily business analysis and reporting
- Resolve customer issues and disputes in a timely and professional manner
- Work collaboratively with the hospitality manager to organize events and optimize the customer experience
To be successful in this role, you will need:
- Native fluency in Bulgarian and proficiency in German and English
- Previous experience in account management or strong customer service background
- Industry experience is preferred, but not essential
- A proven track record of outstanding safer gambling relationship management skills
- A high interest in licensed online gaming, particularly in sports and casino
- Excellent personal relationship management skills and ability to work independently
As an Account Relationship Manager at Entain, you can expect a competitive salary, hybrid working arrangements, life assurance, and access to a range of benefits, including:
- Group bonus scheme
- Hybrid working – 2 days in the office
- Life assurance – 2x Annual Salary
- Ability to buy holiday
- Free subscription to wellbeing app Unmind
- Additional "It's Your Game" day off to use at either Christmas or New Year
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Share save scheme
- Team Spirit - events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
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