Aktuelle Jobs im Zusammenhang mit Customer Collaboration Specialist - Wien, Wien - Mondelēz International
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Customer Support Specialist
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Customer Support Specialist
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SharePoint Collaboration Platforms Engineer
vor 3 Wochen
Wien, Wien, Österreich IAEA VollzeitJob Title: SharePoint Collaboration Platforms EngineerJob Summary:We are seeking a highly skilled SharePoint Collaboration Platforms Engineer to join our team at the International Atomic Energy Agency (IAEA). The successful candidate will be responsible for implementing and testing backup and recovery strategies for SharePoint environments, ensuring data...
Customer Collaboration Specialist
vor 2 Monaten
Are you ready to make a difference at Mondelēz International?
About the RoleWe are seeking a highly skilled Customer Collaboration Specialist to join our team in Vienna, Austria. As a key member of our Customer Service and Logistics team, you will be responsible for improving value and service to our customers while optimizing supply chain efficiency.
Key Responsibilities- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by fulfilling customer-service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment, demand planning, demand fulfillment, and commercial teams to report on and achieve KPIs, including root-cause analysis and continuous improvement
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales
- Experience in customer service and logistics, and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Data affinity: Strong analytical and problem-solving skills
- SAP knowledge (preferred) and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, reliable, proactive, and flexible
- Internationale Teams in einem innovativen und dynamischen Arbeitsumfeld
- Zentral gelegenenes, modernes Open Space Office (Nähe Schönbrunn)
- Möglichkeiten für flexible Gestaltung der Arbeitszeit und Home Office (Home Office Pauschale)
- Flexibel anwendbarer monatlicher Essenzuschuss
- Digibon My Club Fitness App, gratis Nutzung eines Lifeline Fitnessstudio
- Weitere attraktive Angebote zur Gesundheitsvorsorge
- Wiener Linienkarte
- Stützung des Klimatickets
- Produktbestellung 1x im Quartal
- Attraktives Einstiegsgehalt über dem Kollektivvertrag
The salary is graded in the Collective Labor Agreement "Information and Consulting". If you meet the mentioned requirements, the entry gross-salary for this position will be EUR 53.500, per year, split up in 14 pays for full-time. We're willing to overpay, dependent on your professional work experience and qualification.
