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Customer Collaboration Specialist

vor 2 Monaten


Wien, Wien, Österreich Mondelēz International Vollzeit
About the Role

We are seeking a highly skilled Customer Collaboration Specialist to join our team at Mondelēz International. As a key member of our customer service and logistics team, you will be responsible for building and maintaining strong relationships with our customers, ensuring timely and efficient delivery of our products, and driving business growth through data-driven insights.

Key Responsibilities
  • Manage customer portfolios and serve as the single point of contact for customer inquiries and issues
  • Collaborate with internal stakeholders to optimize supply chain efficiency and improve customer satisfaction
  • Analyze customer data to identify trends and opportunities for growth, and develop strategies to drive business results
  • Work closely with the order fulfillment, demand planning, and commercial teams to achieve key performance indicators (KPIs) and drive continuous improvement
  • Develop and maintain strong relationships with customers, understanding their needs and preferences, and providing tailored solutions to meet their requirements
Requirements
  • Proven experience in customer service and logistics, with a strong understanding of supply chain operations and customer relationship management
  • Excellent analytical and problem-solving skills, with the ability to interpret data and drive business decisions
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders
  • Proficiency in SAP and Microsoft Office applications, with the ability to learn new systems and technologies quickly
  • Fluency in English and German, with the ability to communicate effectively with customers and internal stakeholders
What We Offer
  • A competitive salary and benefits package, including a monthly essence allowance and a Wiener Linienkarte
  • A dynamic and innovative work environment, with opportunities for professional growth and development
  • A modern and centrally located office space, with flexible working arrangements and the option to work from home
  • A range of employee benefits, including a fitness app, a lifeline fitness studio, and other health and wellness initiatives

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity.