Strategic Account Manager
vor 2 Monaten
About the Role:
We are seeking a highly skilled and experienced Account Director to join our team at Link Worldwide. As a key member of our organization, you will be responsible for creating and maintaining long-term relationships with our clients, overseeing all activities related to sourcing, management, and reporting of all categories identified within the scope of services for our clients.
Key Responsibilities:
- Manage and control all transactions to the highest standards, ensuring all work by the team is managed, checked, and delivered successfully.
- Own the commercial performance of the account and ensure accurate forecasting and financial reporting is submitted on time.
- Ensure customer service is a priority, identifying and resolving all issues relating to customers within standard guidelines.
- Provide professional presentations to customers and initiate all product development and sourcing of new concepts in collaboration with the Operations team.
- Maintain and update the database of local suppliers and manage relationships.
- Liaise with suppliers and have strong negotiation skills.
- Oversee the team and ensure they process all orders and invoices in a timely fashion.
- Work with the team to produce accurate customer quotations and ensure quality samples and artwork for proposals.
- Manage SLA's and KPI's set and ensure regular communication regarding order status to all departments to ensure timely delivery of orders.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge, and identify opportunities to increase volumes.
- Work with LINK colleagues to ensure all opportunities are shared to drive opportunities and revenue in all markets.
Requirements:
- Experience in the promotional goods industry.
- Experience working with drinks-related companies – preferably on a single source contract basis.
- A strong team attitude.
- Excellent oral and written communication skills.
- First-class, effective organisational skills.
- A proactive approach to managing projects.
- Experience of managing and working as part of a team.
- A keen eye for detail and an understanding of budgeting and financial reporting.
- Ability to work under pressure whilst maintaining a cool outlook.
- A personable and professional character that will allow you to build client rapport.
- Excellent knowledge of MS Office, particularly PowerPoint and Excel.
- Excellent problem-solving ability.
- Enthusiastic and passionate.
About Us:
Link Worldwide is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.
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