Sales Manager, Account Management

Who are we?So you might ask, who's CreditorWatch?
Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products.
By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.We saw significant growth in 2023 and that's not about to change.
We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.Our PurposeEmpower Australian businesses to trade confidently with their customers.Our MissionWe aim to be number one in our industry by delivering unique data insights and innovative products.Your Role & TeamThe Corporate team focusses on CreditorWatch's core customers who range from $25m - $250m in annual turnover.
The corporate function is the engine room of the business which includes business development and account managers in each state as well as a specialist team, with a representative focused on each product in our suite.The Corporate Sales Manager is required to oversee and manage the Account Management team who are focussed on outbound activity, pipeline generation and monthly recurring revenue targets.
A major part of the role is balancing these core KPI's alongside the personal development and career progression of the team.In this role, you will be fully responsible for the sales performance of the team including relevant territory reviews, pipeline funnel management, forecasting and team development.Some of your responsibilities include and are not limited to:Inspire a Winning Culture: Foster an empowering, collaborative environment built on trust, accountability, and mutual respect, while celebrating individual and team successes.Champion Growth and Development: Provide ongoing mentorship, personalised development plans, and career progression opportunities to help team members reach their full potential.Strengthen Key Customer Relationships: Partner with the team to build enduring relationships with key customers ensuring retention, upsell, and cross-sell opportunities are maximised.Deliver Accurate Forecasting: Own and deliver accurate forecasts for team performance, ensuring transparency and alignment with business goals.Optimise Patch Management: Conduct regular territory reviews to ensure equitable distribution of opportunities and maximise team potential across all regions.Support Strategic Growth Initiatives: Develop and execute both short-term and multi-year plans, balancing immediate wins with sustainable, long-term success.Focus on High-Value Activities: Guide the team in pipeline prioritisation and time management, ensuring effort is concentrated on high-impact opportunities.Collaborate to Drive Results: Work closely with marketing, product, and other internal teams to align strategies and equip the team with resources to exceed expectations.Maintain and Drive High Standards of Performance: Reinforce the team's high-performance culture by setting clear KPIs, reviewing performance regularly, and providing support to sustain excellence.Lead with Transparency and Advocacy: Represent the team within the organisation, championing their successes, addressing challenges, and advocating for resources to enable continued success.Our ideal candidate1-3 Years of Leadership Experience: Proven ability to manage and develop high-performing sales or account management teams, with a track record of achieving results.Sales Funnel Expertise: Strong understanding of opportunity and lead qualification funnels, with experience optimising pipeline performance and driving conversions.Coaching and Development: Demonstrated success in mentoring team members to achieve their goals and fostering a culture of continuous improvement.Forecasting and Data-Driven Decision Making: Skilled in delivering accurate sales forecasts and using data insights to inform strategic decisions.CRM and Commercial Acumen: Proficient in CRM systems and adept at aligning team efforts with business objectives to deliver measurable revenue growth.More than just work? Keep Active: All employees get a Fitness First Platinum gym membership.? Daily Fuel: Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you? Wellness Days: Receive an additional day off each month.
Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.? Monthly Massages: We offer monthly in-house massages to soothe those sore spots and tight knots.
Poor posture?
Stressful week?
We get it.Bonus Shares: We offer our dedicated employees' performance-based bonuses.
Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.Fun Activities: We love escaping the workplace to do fun stuff.
Whether it's pasta-making, sailing classes, touch footy, winery tours, go-karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.? Legal Services: Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more.
We make life easier for you, saving you time, money and unnecessary headaches.Our Values? The 1%'ers add up: Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.We are dependable and trustworthy: Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.We are committed to growth: Our success comes from our ability to grow and adapt; both collectively and individually.
We set the bar high to ensure we continue to innovate and exceed expectations.
We are dedicated to the development of our business and our people.Our people make the difference: Just as we help small businesses think big, we help our employees achieve their aspirations.
We provide our people with challenges and opportunities, supporting them to live their best lives.Recruitment Process – We like to keep it simplePhone Screening: A deep dive into the company, role and experience required, including a thorough review of your match to the role – let's get to know each other and ensure the opportunity is a matchHiring Manager Meeting: This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you wantFunctional Meeting: Let's get technical.
Here you'll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.Values Meeting: We'd love to hear why CreditorWatch and see how you'd fit into our world.We are committed to youWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.We are an equal opportunity employer and committed to excellence through diversity.
We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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