Service & Procurement Manager

Vor 7 Tagen

Melbourne, Österreich Ziprecruiter Vollzeit

Job Description
Benefits: 401(k)Bonus based on performanceCompany partiesCompetitive salaryEmployee discountsPaid time offJob Opportunity: Service Technician & Purchasing Manager ClearView Window and Door Company Employment Type: 30-40 hours per week
Start Date: January 15, 2025
Salary: $25-$28/hour (based on experience)
At ClearView Window and Door Company, we pride ourselves on delivering 5-star service to our customers.
We're looking for a Service Technician & Purchasing Manager to join our team and help us maintain our reputation for exceptional quality and customer care.
If you're highly organized, experienced in the door and window industry, have hands-on experience as a service technician, and passionate about providing service "done right", we want to hear from you
What You'll Do: Services: Act as the first point of contact for incoming service calls; assess situations, request photos, and document next steps.Schedule and track service issues to completion and maintain accurate records.Complete onsite for door and window repairs; must have tools.Order and manage service parts and in-house inventory.Monitor and report on order-to-delivery and ETA-to-delivery metrics.Procurement: Review contracts for accuracy and flag issues or holds for the team.Maintain and update accurate records in Microsoft systems.Master procurement systems and software.Track and flag job nuances like custom caulk and trim to ensure timely orders.Double-check orders before submission.Communicate with customers via call or text to provide ETAs.Update CRM with delivery information.Confirm weekly deliveries with suppliers.Review manifests and communicate when materials are ready for installation.Receive deliveries and verify materials for accuracy.Update spreadsheets with delivery dates and progress.Management: Some travel for tradeshows.Track pre-audit and final audit metrics to ensure operational excellence.Support business partner network with onboarding and onsite visits.Document special projects with before/after photos.Distribute brochures or marketing materials in key neighborhoods surrounding active jobs.What You'll Bring: 5+ years of experience in the door and window industry.3-5 years of on-site service technician skills for repairs of doors and windows.2+ years of inside sales experience.Strong understanding of sales, contracts, purchasing, and service work.Exceptional organizational and communication skills.Clean driving record.Why Join ClearView? At ClearView Window and Door Company, our commitment to 5-star customer service starts with a strong team.
You'll have the opportunity to work with a supportive, experienced group of professionals who take pride in their work.
We value your expertise and look forward to helping you grow your career.
Apply Now and become part of a company where excellence is the standard
#J-18808-Ljbffr

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