Customer Success Manager

vor 24 Stunden

Linz, Österreich Dynatrace Vollzeit

**Company Description**:
Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team :)

Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200 employees worldwide.

Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Identify strategic, new business growth opportunities
- Build Dynatrace brand awareness and loyalty in assigned accounts
- Defend against competition in assigned accounts
Ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for assigned accounts within territory
- Help customers understand our product roadmap and promote migrations as necessary
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor

**Qualifications**:

- Minimum 3 year-experience in Customer Success
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Excellent English and German highly valued
Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities**Additional Information**:
All your information will be kept confidential according to EEO guidelines.

  • Customer Success Manager- Strategic Accounts German

    vor 2 Wochen

    Linz, Österreich Dynatrace Vollzeit

    Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding - Own renewal strategy and subsequent on time renewal of subscription(s) - Identify strategic, new business growth opportunities - Build Dynatrace brand awareness and loyalty in assigned accounts -...

  • Senior Customer Success Manager

    vor 2 Wochen

    Linz, Österreich Storyclash Vollzeit

    **As a Sr. Customer Success Manager at Storyclash you will**: - Be the central point of contact for our existing customers. You proactively maintain and improve relationships with our diverse customer base by having a deep understanding of their issues, needs, and desires, and ensure that they will stay engaged long-term. - Be the expert for our product....

  • Customer Success Manager

    vor 1 Woche

    Linz, Österreich NTS Netzwerk Telekom Service AG Vollzeit

    -NTS Netzwerk Telekom Service AGLinzWienVollzeit- Du möchtest in einem modernen und zukunftssicheren IT-Unternehmen deine Fähigkeiten einbringen? Als engagierte und kommunikative Persönlichkeit, die von den Entwicklungen der neuesten Technologien begeistert ist, gehst du Aufgaben aktiv und lösungsorientiert an. Verantwortung zu übernehmen ist für dich...

  • Customer Success Managerin

    vor 2 Wochen

    Linz, Oberösterreich, Österreich TeamEcho Vollzeit € 45.000 - € 60.000 pro Jahr

    teamecho ​Bei teamecho haben wir eine Vision: Jede*r soll gerne zur Arbeit gehen ​Seit 2015 ​verknüpfen wir Wissenschaft und Technik und schaffen es so mit vereinten Kräften und den schlausten Köpfen Unternehmen dabei zu helfen, ein Arbeitsumfeld zu schaffen, das beflügelt. Unsere über hundert aktiven Kund*innen mit ihren mehreren tausend...

  • Customer Success Operations

    Vor 3 Tagen

    Linz, Österreich Storyclash Vollzeit

    **As a Customer Success Operations at Storyclash you will**: - Take care of the communication with clients and prospects via Intercom. - Provides assistance with product and service issues identified by the clients. - Escalation of technical issues to the responsible stakeholders. - Supports in the creation of new customer accounts. - Shares customer...

  • Customer & Digital Marketing Manager

    vor 1 Woche

    Linz, Österreich NuFarm Vollzeit

    GROW A BETTER TOMORROW WITH NUFARM We know that growing is about more than just crops and cultivation. It’s about sunshine and rain, early mornings, and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it’s about people. Nufarm is the dependable partner behind thousands of agricultural success stories....

  • Customer Success Manager

    Vor 7 Tagen

    Linz, Österreich TeamEcho GmbH Vollzeit

    TeamEcho ist ein schnell wachsendes HR-Tech-Start-up aus Linz. Mit unserem Stimmungsbarometer helfen wir unseren Kunden, eine herausragende Unternehmenskultur zu gestalten und gemeinsam die Arbeitswelt zu transformieren. TeamEcho ist bei mehr als 100 Unternehmen im Einsatz, darunter Magenta, Dynatrace, Herold und Uni Wien. Aufgaben - Du unterstützt unsere...

  • Customer Manager

    Vor 3 Tagen

    Linz, Österreich Tietoevry Vollzeit

    Linz, Austria - Full-time - Sales and Business Development - Hybrid - Tietoevry Create **Job Description**: Do you have extensive experience in solution and service sales, enjoy tackling challenges, and want to be part of a leading technology company? Then this position might be perfect for you! We are looking for a committed individual to join our team at...

  • Customer Service Team Lead

    vor 2 Wochen

    Linz, Oberösterreich, Österreich Tractive Vollzeit € 45.000 - € 65.000 pro Jahr

    Your territoryAs the Lead of one of our Customer Experience teams, you will:Manage and mentor a team of Customer Experience Specialists to provide exceptional customer serviceDevelop and implement strategies to enhance customer satisfaction and retentionFoster effective internal communication within the Customer Experience team regarding the investigation,...

  • Project Manager Customer Service

    vor 1 Woche

    Linz, Österreich VERITAS-Informationszentrum und Verlag Vollzeit

    **Serviceorientiertes Beratungstalent sucht Job mit Sinn? Das ist dein Match! **VERITAS ist der größte österreichische Verlag für Bildungsmedien. Nimm teil an der digitalen Transformation und gestalte aktiv die Zukunft der Bildung in Österreich mit! **Project Manager Customer Service**: **(m/w/d; 38,5 Stunden, Dienstort: Linz)** **Deine Rolle bei...