Senior Customer Success Manager

Vor 6 Tagen

Linz, Österreich Storyclash Vollzeit

**As a Sr. Customer Success Manager at Storyclash you will**:

- Be the central point of contact for our existing customers. You proactively maintain and improve relationships with our diverse customer base by having a deep understanding of their issues, needs, and desires, and ensure that they will stay engaged long-term.
- Be the expert for our product. You provide smooth customer onboardings and know how to consult our customers on the optimal use of our software, thus leading them to success
- Identify and seize upselling opportunities at an early stage, making a significant contribution to our sales growth through the development of your customers
- Be an important communication interface. As the voice of the customer, you provide valuable strategic input for our product roadmap and stay in close contact with internal departments.

**We value diversity - in backgrounds and in experiences***:
At Storyclash, we are committed to building a team that represents a variety of backgrounds, skillsets, and perspectives. For us, passion and personality comes before education. We hire people who care deeply about supporting each other's growth and advocate a culture of mutual respect and inclusion.

Additionally, we are looking for someone with:

- Strong people skills, communication talent and a solution-oriented mindset
- 3+ years of professional experience in customer success (ideally in a B2B SaaS company)
- A passion for social media, and proven experience in influencer
- or performance marketing
- Strong IT skills in Excel/Google Sheets, Trello, Asana
- Fluency in German and English. Other foreign languages are an advantage

**What we offer**:

- The chance to develop yourself in a collaborative environment with flat hierarchies, short decision-making paths and open communication
- An attractive commission scheme with no cap
- High degree of autonomy with flexible time management. Home office? Remote work? Workation? All welcome
- Open-spaced office with room for creativity & fun. Plus, a chill-out/fun area to enjoy the occasional after-work beer
- Our legendary Sunny Fridays (+5 extra vacation days in July)
- A monthly lunch budget, unlimited coffee, drinks and other snacks to keep your spirits high throughout the day
- Training & education budget
- Subsidized E-car subscription
- Awesome team events like company trips, Hackathons, and much more...
- Your well-being is our top priority If there is something that is important to you but is not on this list, please let us know :)
- The minimum salary is EUR 45.000,00 gross per year, excluding commission. Your actual offer depends on your skill set and experience._

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