Support Agent

TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionizing how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market, and sell their organized adventures to travelers directly (B2C) or via distribution partners (B2B2C) worldwide.

Traditionally, booking an organized tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionized the industry by introducing the Adventure Booking Platform, connecting travelers, operators, and travel agents to organized adventures through one platform.

With 30+ different nationalities in our team and with offices in Europe, North America, and Australia, we work to deliver the best possible booking experience. Launched in 2010, we proudly develop and innovate exceptional talent and we are looking to scale our team.

We are currently looking for new bilingual (German/English) team members to join both our Customer Support and Business Development teams as Support Agent (Full-time) in Vienna.

Tasks
- Handle escalated files from the Support team and work on a resolution for the traveler and operator.
- Ensure customers come first by collectively resolving issues in a professional manner.
- Be the voice of TourRadar on the web and deliver unified TourRadar brand voice guidelines.
- Educate customers and partners on how to best utilize the TourRadar platform.
- Building an understanding of the products offered by TourRadar partners across the globe will help you to understand the full operating scope of TourRadar.

**Requirements**:

- You are fluent in German and English in writing and speaking
- You have experience in a customer-facing role
- High standards of customer service and excellent communication/presentation skills
- You have strong relationship-building skills with key internal and external stakeholders
- You are tech-savvy and have worked with basic tools, maybe even reservation systems and internal communication tools
- You are analytical and have strong problem-solving skills
- You are flexible, a team player, pay attention to detail, and have a sense of humor
- Experience within the Travel Industry is a plus, but not essential
- Spanish and Italian skills are also a plus

**Benefits**:

- Awesome Office: Located in the heart of Vienna's 1st District, our headquarters and its surroundings are second to none when it comes to atmosphere. Every day we enjoy an open office floor plan, complete with our “barketing department”, foosball games, and deluxe coffee machines that keep us buzzing.
- Location: Vienna is a thriving startup hub, with ample opportunities to grow your network and enjoy the benefits of a city ranked number one for Quality of Living for ten years running Affordable for families and young professionals, filled with nature parks, a lively restaurant scene, rolling vineyards, and plenty of art, culture, and events to enjoy on your weekends.
- Flexibility: Work from home, or our beautiful office.
- Office Exchange: As we're privileged to have three offices across the globe (Vienna, Toronto, and Brisbane), we encourage everyone to make use of our Office Exchange program. You will have the chance to get to know your colleagues better and become a local in a new city.
- Diversity: Thrive in an international work environment that has more than 35 different nationalities under one roof. English is our official working language, but keep your ears peeled for a multitude of languages lingering in the hallways
- Regular team outings and events: Enjoy virtual or in-person team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events and trips together from hiking trips, wine tasting, rock climbing, and more.
- Workgroups: Join like-minded team members in voluntary workgroups around topics like wellbeing, sustainability or company culture to actively shape how we work at TourRadar
- Well-being: Mobile working and disconnected working from managers and team members have unique challenges that are different from working in an office. We are aware that even though we are working hard, it is always important to maintain a healthy work-life balance and manage our mental health. To provide the necessary help you have free and anonymous access to check-ins, therapy & workshops led by an external curated team of professionals.
- Training & Development: With annual training and development opportunities in place, we support each other through yearly Development and Reflection Talks (DaRT)