Fcm Inside Account Manager
vor 1 Woche
Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel is the business travel partner of choice for large national, multinational and global corporations. About The Opportunity We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world. The purpose of the Inside Account Manager is to drive customer profitability, retention and growth. In addition, a focus on delivering customer value and best practice travel programs to increase and optimise the number of services provided to low tier customers. These customers will be provided with a travel management program in accordance with an agreed low touch service model. The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, sound account management practices and use of FCM technology, products and services, resulting in retention and growth. This full-time role can be based in Brisbane, Sydney, Melbourne or Perth. What You Will be Doing Commercial - Identify opportunities for value added sales into existing customer base; ensure fees are charged as per FCM agreement; identify opportunities for growth including leakage and other markets; drive customer compliance and growth with directly procured products and services from FCM: air, hotel, car, rail, ground transport, insurance and VIP services. Relationship - Communicate with customer at all levels; engage with internal stakeholders including operations, finance and support, to deliver value to customer; yearly calendar of touch events for all customers (service calls, relationship building, events, reviews, marketing campaigns, etc.); monthly touch points with operational team. Innovation - Keep customer informed of latest FCM products & services; be an expert in selling the benefits of all product & service opportunities; yearly recommendations of innovation into customer program. Collaboration - Develop strong internal and external business relationships; influence customer to change, to deliver value to customer program. Uphold FCTG Values and Philosophies - technical configuration for all technical products; ensure technical configurations are optimised; keep customer informed of latest FCM technical products. Utilise CRM systems (Salesforce) - leverage customer communications and document activities. Data / Analytics - create automated schedule of analytics / reporting; create standard configuration for analytics / reporting platforms; analyse customer data and trends and deliver opportunities through analysis. Business Planning - develop and execute a light travel cost management business plan, detailing objectives, strategies and measurable targets; measure and deliver on business plan outcomes; complete annual review of customer program and offer savings / efficiency improvements. Project Management - manage, influence and deliver key customer projects; communicate to key stakeholders on key project deliverables. What You Will need minimum 3 years' experience as a travel manager with TMC experience is essential. account management experience. proficient user of Microsoft products, particularly excel and powerpoint. ability to use gds (sabre) is desirabled. demonstrated ability to build relationships. ability to articulate knowledge about products, services and value proposition to customers. In reward for your commitment and performance you will receive : In reward for your commitment and performance you will receive : #J-18808-Ljbffr
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