Senior Account Manager
vor 3 Wochen
Be among the first 25 applicantsOur client is a leading digital signage and content management software company that provides a comprehensive platform for managing and delivering digital advertising and content across a network of digital displays. It offers a cloud-based software solution that enables businesses to create, schedule, and distribute dynamic content to digital screens in various locations.
They are the market leader and their platform is used by advertising networks, media owners, and brands to efficiently manage their digital signage networks. It allows users to remotely control and monitor displays, manage content playlists, target specific audiences, and measure the effectiveness of their campaigns through analytics and reporting.
The company's software supports a wide range of digital signage formats, including large-scale billboards, interactive displays, video walls, and kiosks. It provides tools for content creation, scheduling, and targeting, helping businesses deliver engaging and relevant content to their target audience.
They have over 50 accounts in APAC and they are looking for a rockstar Senior Account Manager to join their team and support the growth of some of their top accounts. This person will be responsible for maintaining and growing the relationships with their customer base in APAC.
Their industry leading products are diverse and are used by many different client departments including network operations, sales and ad operations. This results in deep and often complex customer relationships that require proactive management to ensure their customers get the most of what they have to offer.
Overall goals: grow revenue (upsell); reduce churn; deepen relationships (be seen as partners, not just vendors); centralize communication.
Your Core Responsibilities
Maintain and grow revenue with existing enterprise clients
Identify opportunities for customer growth through the use of their products and servicesWork to attain assigned annual revenue targetsIdentify customer needs and market insights to be communicated to the rest of the organizationConduct renegotiations and renewals with the goal of modifying and/or expanding client product offerings & contracts via mutually beneficial strategiesMaintain accurate data hygiene for all assigned accounts
Deepen customer relationships
Become a trusted and knowledgeable client partner with strong, dedicated knowledge of current client baseDevelop and maintain trusted relationships that are shown through positively impacting client NPSManage complex stakeholder relationships with all levels from C-Suite to operational teamIdentify potential risks and uncover hidden requirements through proactive discovery sessions, inquiring deeply, and crafting a comprehensive long-term account strategy for achieving growth.Drive product adoptionConduct quarterly business reviews with client leadership to provide insight into their use of the tools, opportunities for them to grow and expected hurdles to be overcomeRepresent the organization in industry events and conferences, furthering thought leadership and credibility through engagementsEnsure full alignment and delivery of exceptional service and solutions to clients by cross-collaborating with internal teams (including Sales, Product, Support, Legal, Finance..)
They are looking for someone who:
Is an active and attentive listener with great follow-up skillsHas 5+ years of account management or sales experienceHas experience with solutions sales and long sales cyclesHas experience working to a revenue target or carrying a quotaHas a strong knowledge of at least two of the following and a keen interest to learn the rest:out of home media industry ecosystemmedia sales process from planning to ad-ops, billing and invoicingmedia yield optimizationnetwork management and optimizationdisplay hardware and softwareleasing and real estate operationsHas excellent communication, negotiation and presentation skillsPossesses significant technical, business and relationship savvyHas experience cross-collaborating with internal teams including Sales, Product, Support, Legal, Finance… to ensure full alignment and delivery of exceptional service and solutionsAble to travelMore importantly, you’re the kind of person who:
Is interested in joining a great sales teamLoves to see a project through from beginning to endEnjoys challenging themselves and constantly learning about new techLikes to have their ideas heard and contributions recognizedWants access to continuous learning and career development by attending sponsored conferences & seminars with your peers
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Sales, Business Development, and ConsultingIndustries
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