Senior Renewals Specialist

vor 4 Wochen

Council of the City of Sydney, Österreich Klaviyo Vollzeit

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. Job Summary The Senior Renewals Specialist serves as a key functional member of the GTM team as they are responsible for orchestrating successful and timely renewals for manually-contracted Klaviyo customers. As our install base continues to grow rapidly, the Renewals Specialist partners closely with the Customer Success and Sales Teams to proactively drive all administrative aspects of the renewal process while also facilitating any upsell discussions. Responsibilities: Schedule, attend, and document customer renewal calls Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Leverage systems data and info from CSM to understand current customer state Scope contract options and/or levers and facilitate any internal approvals needed Identify any add-on or cross-sell opportunities and facilitate conversation to Account Executives when necessary Work collaboratively with internal resources such as Sales Operations, Finance, and Legal to get all orders booked per company guidelines Perform other related duties as assigned Requirements: 3-4 years of business development, customer success, sales support, or renewals experience You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. Excellent verbal and written communication skills Excellent customer service skills Excellent time management skills with a proven ability to meet deadlines Excellent organizational skills and attention to detail Critical thinker who can help create and improve processes Education and Experience: High school diploma or equivalent work experience, a Bachelor’s degree or above a plus. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. We are an equal opportunities employer and are committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex, gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. #J-18808-Ljbffr

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