Customer Journey Expert for Digital Mortgage
vor 1 Monat
**Customer Journey Expert for Digital Mortgage (f/m/x)**:
- Private Individuals Products is the unit responsible for design & development of customer centric group products. Lending is, indeed, a key area. While the corporate citizenship calls for standardized and group-wide reusable digital first products and services, we consider voice of customer first. We are on a search for a new colleague who will engage in analysis of the mortgage and its potential on introducing a digital customer journey, harmonize the journey among the RBI network banks and support the Product Owner in the onboarding recipient countries into the RBI Group digital solutions.#full-time
(38.5h / week)
viennaoffice
(1030)
homeoffice
possible
**Your role at RBI**:
- Ownership of the mortgage digital UX (user experience) concept: its design, feasibility, development, testing support and production performance review
- Forming and running feasibility studies and supporting prototyping while addressing various RBI network banks’ specifics
- Reflection of voice of customer (surveys, testing, feedback, data analysis)
- Supporting the process of backlog maintenance and refining the backlog content
- Performing structured solution analysis and effort estimations and analysing financials for digital lending solution in terms of profitability and costs
***Your core competencies**:
- 5+ years of experience in finance lending industry (preferably mortgage)
- Proven skills in Customer Jurney Expertise, Data Analysis, modelling, product, and process variance mapping
- A customer-focused team player with strong interpersonal and networking skills
- Excellent communication, presentation, and facilitation skills
- Flexible and open to new ideas and projects
- Experience with AGILE / SCRUM
***What's in it for you**:
- **Work Life Balance**: f lexible working hours (no core time) & extensive hybrid working possibilities
- **Meaningful Career Options**: to develop personally & professionally
- **Learning**: as part of our DNA & culture
- **Easy Moving**: work permit support
- **Easy Commuting**: free public transport pass
- **Canteen**: healthy, tasty, and heavily subsidized
- **Leisure time activities**: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
- **Saving**: with vouchers / discounts from our staffs' council (eg. for supermarkets)
- **Free**: Salary account and credit card
- **Family Friendly**: family allowances, gender-neutral parental leave, part-time work, bilingual company kindergarten etc.
- **Salary**: starting at **EUR 64.000;
- gross p.a **. including overtime (market-compliant overpayment is provided dep. on experience / qualification)
**At Raiffeisen Bank International **, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries - what got us here, are our _talented people _. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.- Follow us on our RBI Account on _
**_LinkedIn _**:
- _
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